Customer Service à Singapour

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Job Summary: We are seeking an energetic and enthusiastic candidate without prior experience to join our customer service team. This entry-level position is ideal for candidates eager to start their career in a dynamic, multicultural environment while providing excellent customer support to our diverse client base.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials, and walk-ins.
• Create a vibrant environment and experience for current and potential students and engage them through school-related events and activities.
• Provide administrative and operational support for all student matters, including enrolment, payments, student files, scheduling lessons, classroom allocation, form collation, feedback handling, results, and instructor payroll.
• Track and update detailed status reports of all sales leads.
• Engage with different stakeholders through liaison with parents, staff, and lecturers.
• Assist in marketing and branding strategies to drive sales. Experience with web design, Adobe Photoshop, and social media marketing is an advantage.

Requirements:

• Preferably a minimum of 2 years of customer service and/or sales experience.
• Experience in the education sector is preferred.
• Highly motivated, responsible, a team player, positive attitude, and good work ethics.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication and interpersonal skills in English and Mandarin.
• Willing to work a 5-day work week (Sunday to Thursday).
• Proficient in both English and Mandarin to communicate effectively with local and China students and parents.
• High energy level and resilience to handle multiple tasks efficiently.