Senior Executive – Operations (Branch Services)

HL BANK; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking a dedicated professional to support branch services. The role encompasses a variety of duties including handling customer transactions, providing excellent customer service, and maintaining operational procedures. Qualified candidates should have a solid background in banking operations, excellent analytical skills, and a degree in Banking & Finance.

Qualifications

• Degree in Banking & Finance is preferred.
• At least 4 years relevant experience in banking.
• Knowledge in fixed deposits and remittance is advantageous.

Responsibilities

• Perform teller duties including cash and cheque transactions.
• Provide customer counter services and handle enquiries.
• Prepare/update operational procedures.

Skills

Analytical skills

Problem-solving skills

Good communication skills

Attention to detail

Multitasking

Education

Diploma/Bachelor Degree in Banking & Finance

Job description

Job Summary

To provide support to branch services

Functional

• Perform teller duties in branch, including to handle counter transactions in Cash & Cheque - withdrawal/Deposit, issuing of Cashier’s’ Order issue and Auto Financing Payment
• Perform Fixed deposit transactions processing and monitor income, repayments, break costs.
• Perform internal Fund Transfer, FX transactions, cheque book issue
• Customer Account closure and static data update
• To provide counter services to customers and customer’s enquiries
• Verification of Hire Purchase Agreement for HLBB customers
• Provide efficient and customer-focused service to meet customers’ needs and exceed expectations;
• Provide inputs into operation processes and workflows to deliver efficiently and mitigate risk.
• Escalate potential operation issues, provide recommendations and suggestions to the direct manager;
• Responsible to prepare/update operational procedures to reflect changes to policies/regulations and in current practice
• Work as a team to achieve business objectives, performing other duties and functions as assigned for supporting the branch
• Report suspicious transactions to proper channels
• Assist and participate in ad-hoc projects
• To carry out any other duties as directed by Management

Education/ Qualification

• Diploma/Bachelor Degree preferably major in Banking & Finance

Experience

• At least 4 years of relevant work experience in a Banking and Financial Institution.
• Well versed in lending middle office operations as well as familiar with the related front to end workflows essential
• Strong analytical and problem solving skills essential
• Able multi-task and thrive in a fast-paced work environment
• Meticulous, with an eye for detail.
• Good communication skills, both verbal and written
• Strong finance and accounting background
• Knowledge in fixed deposits would be advantageous.
• Some experience in remittance to cross-cover for team members