Customer Service Specialist (Order Fulfillment) #66066

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in the supply chain sector is seeking a Customer Service Specialist to join their team. This role involves processing orders, responding to customer inquiries, and managing complaints with a focus on accuracy and efficiency. The ideal candidate will have excellent communication skills and a solid understanding of MS Office. This permanent position offers a supportive work environment and the opportunity to make a significant impact on customer satisfaction. If you are passionate about providing top-notch service and thrive in a dynamic setting, this could be the perfect opportunity for you.

Qualifications

• At least 1 year of relevant work experience preferred.
• Proficient in MS Office and strong communication skills.

Responsibilities

• Process and fulfill orders accurately from start to finish.
• Respond to customer inquiries and manage complaints effectively.

Skills

Excellent communication skills

MS Office proficiency

Computer skills

Customer service experience

Job description

Job Description

Industry/ Organization Type: Supply Chain

Position Title: Customer Service Specialist

Working Location: Tampines (Transport Provided)

Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)

Salary Package: Basic Salary + AWS + Variable Bonus

Duration: Permanent

Key Responsibilities

1. Process and fulfil orders promptly and accurately, from receiving to delivery.
2. Respond and follow up to customer inquiries, feedback, and orders.
3. Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
4. Manage documents like certificates of analysis/compliance and inspection statuses.
5. Create, collect and manage sales data, customer contact information and reports.
6. Keep a well-organized filing system for easy access to work documents.
7. Suggest ways to improve management systems to your supervisor.
8. Other necessary tasks as assigned.

Minimum Requirements

1. Excellent communication skills
2. Competent with MS Office and computer skills.
3. Preferably with at least 1 year of relevant work experience.

APPLY NOW!!!

Kindly apply through ANY of the following methods:

1. Submit your application by clicking the APPLY button;
2. Email your resume to [e-mail]. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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