Customer Service Associate

SMILEPOINT DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading dental centre in Singapore is seeking a dedicated receptionist to enhance patient experience and manage clinic operations. The ideal candidate will possess strong communication skills and attention to detail, ensuring smooth operations and optimal patient care. Enjoy a balanced work week with structured training opportunities for career growth, as well as medical and dental benefits.

Benefits

Work-life balance - 5-day work week

Annual leave

Medical and dental benefits

Located near MRT station

Career growth with structured training opportunities

Qualifications

• Minimum Diploma required.
• Experience in customer service or reception duties preferred.
• Must work on at least one weekend.

Responsibilities

• Perform receptionist tasks, scheduling, and managing queries.
• Maintain high patient care and smooth clinic operations.
• Submit dental claims and maintain clinic records.

Skills

Customer service

Communication

Attention to details

Problem-solving

Education

Diploma

Job description

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities