Customer Service jobs in Singapore

The Facade Consultant forms part of the engineering team within the global structure of the company and assumes general responsibilities that pro‑actively contribute to the growth of Façade consultancy capabilities and all other disciplines across the globe.

This includes responsibility for all design, documentation, administration and compliance with project constraints undertaken for Façade and all other disciplines. You will also need to fulfill legal responsibilities commensurate with your position.

The following is an overview of responsibilities and performance required of the Façade Consultant (including Façade Access & Maintenance):

Duties include but not limited to:

• Attend meetings with Clients and Architects to discuss design details
• Provide design support for projects across Inhabit offices
• Be pro‑actively involved in design for projects
• Sketch details to develop ideas and to explain concepts
• Produce drawings, specifications and reports and coordinate the work of others as required
• Review contractor’s submissions and interface with the Client and site engineers for technical queries
• Review and comment on sub‑contractor’s shop drawings & structural calculations, BD submission drawings, fabrication drawings & material submission
• Carry out factory fabrication inspections, PMU test inspections, tempered glass heat soak tests, stone cladding inspections etc. and prepare associated technical and site inspection reports
• Meet and report regularly to the site based client engineering team
• Provide training to other members of the team
• Carry out research on potential facade materials and share knowledge and update technical library
• Evaluate opportunities for improved efficiencies and effectiveness in consultation with management including identifying, developing and implementing standards, systems, tools and processes to support continuous improvement within the business
• Take an active interest in the other disciplines (Lighting, Acoustics, Building Physics, Logistics etc.) in order to further develop your specialist skills

You shall be responsible for efficient and profitable completion of all projects and tasks under your control whilst maintaining excellent technical standards and client satisfaction.

Detailed responsibilities and/ or targets include:

• Cost planning and output required to meet project budgets
• Managing clients to secure work, marketing and fee proposals
• Allocation and management of time to suit programmes and project budgets
• Ensure projects are completed on‑time and without cost overrun
• Ensure high technical standing on the project such that client complaints do not arise

You shall continually strengthen client loyalty and gain repeat business by providing high quality service and creative (‘Leading Edge’) solutions to clients by way of:

• Communicate with clients to establish their needs and maintain a dialogue throughout the project
• Maintain an exceptional favourable record in client response to timeliness and quality of work provided
• Continually aim for repeat business from all clients in contact with Inhabit

You shall actively participate in the marketing of the practice as a multi‑disciplined engineering company and shall achieve agreed targets in all aspects of practice development, including:

• Assist in the preparation of project proposals including, where necessary, co‑ordination of inputs from other disciplines (Acoustics, Lighting, Building Physics/ESD, Logistics etc.).
• Conduct presentations of proposals for prospective clients and/or projects
• Complete project sheets for each project undertaken by and compliance with project and office QA procedures
• Maintain regular contact with existing or prospective clients for establishing potential future work
• Active participation in a broad range of client‑focused functions / commit to enhance the professional image of Inhabit

You shall assume full responsibility for work quality undertaken and a senior Peer Review/Checking Role on projects, including:

• Identification of technically complex projects and problems that require high level input
• Provision of concept design, peer review and checking services on international projects to assist in maintaining high standards
• Taking necessary action to prevent the occurrence of design documentation and/or quality system non‑conformity
• Ensure all project documentation is maintained to a level as required by Inhabits’ QA system
• Endorse and facilitate the quality management system (QMS) and the Business’s commitment to quality

• Be responsible for assisting in the professional and technical development of junior staff and assisting in the technical development of Inhabit
• Grow and develop in professionalism and job effectiveness through reading Inhabits’ technical notes and contributing to the development and improvement of the technical notes on an active basis
• Participate in educational programs and skill‑based training as required
• Coordinate, participate and actively contribute to design workshops, where façade solutions are explored and determined. Workshops may be with architects, suppliers and fellow professionals and with the façade industry
• Ensure that personal goals are set and targeted for personal development

• Correctly use and maintain Personal Protective Equipment provided
• Takes reasonable care for the safety of his/her own health and safety and that of other people who may be affected by their conduct in the workplace
• Seek guidance for all new or modified work procedures to ensure that any hazardous conditions, near misses and injuries are reported immediately to Management
• Participate in compliance training and other environment, health and safety activities as required
• Abide by the Employer’s Code of Conduct; this is a minimum standard of behaviour that must be upheld by all employees
• In addition to the duties set out in this Position Description, you may be expected to perform such other duties as may from time to time be reasonably assigned to you by the Employer

• Your duties as set out in this Position Description may from time to time be amended, varied, modified or reassigned by the Employer in accordance with business needs