Senior Manager (Casino Market Development)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier hospitality and entertainment resort in Singapore is seeking a motivated individual to drive business from targeted markets and enhance customer engagement. This role emphasizes building strong professional relationships and delivering exceptional customer experiences. Candidates should have a university degree, extensive sales or business development experience, and proficiency in English, with fluency in additional Asian languages preferred. The company also values adaptability and problem-solving skills.

Qualifications

• Extensive experience in sales, business development, relationship marketing, or related fields.
• Business proficiency in English. Fluency in additional Asian languages preferred.
• Ability to manage conflicts in a culturally diverse environment.

Responsibilities

• Drive business from defined target markets with the sales team.
• Promote the Marina Bay Sands Integrated Resort and increase awareness.
• Build strong relationships with existing and new customers.
• Execute initiatives as planned by senior management.

Skills

Sales-driven

Customer-centric

Organizational skills

Interpersonal relationships

Problem-solving

Adaptability

Education

University degree

Tools

Microsoft Office Suite

Job description

JOB RESPONSIBILITIES

Leadership and Development

• Work closely and effectively with the Market Development sales team to drive business from defined target markets.
• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort, and drive increased awareness of Las Vegas Sands and its affiliated properties.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.

Strategic Planning and Implementation

• Execute and measure the initiatives as planned and set forth by senior management
• Actively participate in collaborative strategic planning processes within the team and with other departments to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands.

JOB REQUIREMENTS

Values and Attributes

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Proven organizational skills and time management capability
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities
• Display leadership potential and general business acumen

Background and Skills

• University degree is preferred
• Extensive experience in sales, business development, relationship marketing, hospitality, or related fields
• Business proficiency in English, with fluency in other Asian languages preferred to liaise with English and Asian languages speaking guests (Mandarin, Bahasa Indonesia, Thai, Vietnamese, Japanese, Korean, etc.)
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.