Senior Manager, VAS Customs Sales

DHL Germany; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Singapore seeks an experienced Account Manager to oversee customer relationships in freight forwarding services. Responsibilities include building customer pipelines, ensuring satisfaction, and achieving sales targets. The ideal candidate has over 8 years of experience in account management within a multinational context and is skilled in developing customized solutions to meet customer needs. Strong communication, negotiation, and relationship-building abilities are essential for success in this role.

Qualifications

• Experienced in Freight Forwarding account management with SLA and SOP reviews.
• Track record of business development through customized solutions selling.
• Able to build long-term customer relationships based on value.

Responsibilities

• Build customer pipeline for high value target accounts.
• Maintain close liaison with customers to ensure satisfaction.
• Forecast and prepare documents for proper operational handover.

Skills

Account Management

Communication skills

Presentation skills

Customer relationship building

Solution selling

Education

Degree related to transportation or management

Job description

IN THIS ROLE YOU WILL:

• Build customer pipeline - Seeks and prospects for high value target accounts to win new customers
• Work on Customer Relationship - Builds rapport and trust with customers by being informed about customer's business and the market
• Assess the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Support customer retention by conducting joints visits and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensure successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Use networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Co-ordinate with all stakeholders as well as with different business units to deliver quality service to customers
• Identify and develop customer sales leads
• Build, develop and maintain the sales pipeline
• Conduct customer meetings, sales visits and present company capabilities
• Establish and present customized offers to customers
• Negotiate with customers on contractual terms of service provision that is aligned to product and corporate policy and procedures
• Responsible for achieving budgeted growth in new/additional business and customer sales targets
• Perform any other duties assigned by immediate superior

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Degree with more than 8 years of relevant working experience in a MNC environment