Clinic Supervisors (GP Clinic, Yishun)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an experienced Clinic Supervisor/Manager to oversee daily clinic operations. The ideal candidate will manage staff, ensure quality patient care, implement policies for clinic improvement, and handle patient interactions effectively. Applicants should possess relevant certifications and have at least 3 years of experience in an outpatient GP clinic with supervisory experience. Strong interpersonal skills and familiarity with clinic management applications are essential for this role.

Qualifications

• 3 years' experience in outpatient GP clinic, preferably with supervisory/management experience.
• Advanced knowledge in relevant government and insurance schemes and subsidies.
• Proven ability to work flexibly with changing priorities.

Responsibilities

• Oversee day-to-day operations of the clinic.
• Support implementation of policies and procedures.
• Handle patient complaints and concerns professionally.

Skills

Team supervision

Strong interpersonal skills

Flexible work approach

Knowledge of insurance schemes

Communication skills

Education

NITEC / Higher NITEC / GCE 'N' or 'O' level

Tools

Clinic management application

Job description

About the Opportunity

We are seeking high organized and experienced Clinic Supervisor / Manager to oversee the daily operations of our GP clinic. The successful candidate will provide support, direction, and oversight of the day-to-day operations, manage staff and development, ensuring quality patient care, and maintain a safe and efficient work environment.

What You'll be Doing

• Oversee day-to-day operations of the clinic; including and not limited to team supervision in their execution of daily activities, managing rosters, resource planning, slots management and downtime process.
• Support implementation of policies and procedures to improve clinic operations
• Maintain accurate patient records and ensure patient confidentiality
• Manage inventory and ordering of medical supplies and equipment
• Oversee maintenance and cleanliness of clinic facilities
• Handle patient complaints and concerns in a timely and professional manner
• Oversee the clinic's finance and administration matters including ensuring files and information are organized and petty cash, billings and cash are accounted for and updated to the relevant department.
• Perform frontline services, clinical support and any operational duties during peak hours or when there is a shortage of manpower.
• Perform any other ad-hoc duties which may be assigned.

What We Are Looking for

• NITEC / Higher NITEC / GCE 'N' or 'O' level, with 3 years' experience in outpatient GP Clinic, preferably with supervisory / management experience.
• Advanced knowledge in relevant government and insurance schemes and subsidies.
• Knowledge on MOH regulatory requirements for GP clinic, insurance providers program and process.
• Highly effective in supervision, coaching and motivate team members.
• Proven ability to work flexibly with changing priorities and deliver high-quality customer-focused service.
• Possess strong interpersonal and communication skills.
• Familiar with clinic management application.

To learn more about our organization, please visit:

• https://alliancehealthcare.com.sg
• https://www.myfamilyclinic.com.sg