Customer Service jobs in Singapore

As a Medical Informatics Specialist (Data) in Group Medical Informatics Office, you will provide support in the development and delivery of NGEMR (Next Generation Electronic Medical Record) training programmes and the implementation of NGEMR System at NUHS. You are responsible for the following areas:

Job Description

1. Liaise with cluster users on data/report requests’ requirements
2. Produce/maintain SQL report scripts for servicing of data extraction/report requests as well as report fixes/changes
3. Develop, test and implement reports, metrics and dashboards within the build, testing and production environments
4. Abide and adhere to data governance policies in servicing data extraction/report requests as well as system processes of build procedures for the implementation of reports, metrics and dashboards
5. Participate in cluster meetings pertaining to Clarity database and data/report requirements
6. Support system enhancements, workflow changes and system version upgrades by reviewing system notes and conducting report-related tests in the various impacted environments
7. Perform admin/team duties as and when required
8. Ability to adhere to guidelines and follow change management process, by using clear oral and written communications.
9. Provide support in workgroups and committees by being a team representative as necessary
10. Any other ad-hoc duties as assigned by the Group Medical Informatics Office

Requirements

1. Min. Degree holder with good communication and numeracy skills
2. Proficient in English
3. Proficient in Microsoft Office Suite
4. Some knowledge of SQL query scripting language or other similar programming language(s)
5. Responsible, resourceful and customer(user)-service oriented
6. Able to work in a team and collaborate with others
7. Willing to learn and undergo system certifications to qualify as cluster’s report builder
8. Adaptable to changes in system processes and/or work environments
9. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
10. Fresh graduates are welcome to apply