Customer Care Manager jobs in Singapore

At LePub APAC, we move fast, think big, and aim higher. You’ll be at the centre of award winning, culturally charged work for some of the world’s most iconic consumer brands, shaping ideas that connect with billions across the fastest growing region on the planet. Our clients are ambitious, purpose-driven, and expect work that not only wins in the marketplace but sparks real cultural impact.

As Account Manager, you’ll be the driving force between client vision and creative execution, steering projects from bold concept to flawless delivery. You’ll manage client relationships, lead presentations, secure alignment on game-changing creative, and ensure every detail is executed to the highest standard. This is a role for someone who thrives under pressure, loves the craft, and is ready to make work that wins both hearts and awards.

Expectations of an Account Manager

• Assumes role of main day-to-day client contact
• Researches and understands the brand, its category and its competitors to provide added value for the client while staying well-informed on marketing and media trends
• Collaborates with the Planning, Media and Creative departments to write a strong, inspiring agency brief and concept based on the client’s initial brief
• Influences the development of the highest quality of creative work by sharing knowledge of the client/business/brand and demonstrating strong creative judgment and basic strategic recommendations
• Presents production estimates for client approval
• Protects client and agency interests by thoughtfully managing resources and identifying new opportunities for growthIssues and updates written weekly status and conference call reports following meetings to ensure client and agency are in agreement
• Attends shoots and edits to ensure client approval and satisfaction
• Effectively facilitates the communication between agency, client and our partner agencies to ensure seamless creative outcomes
• Works with studio, producers and project management teams to deliver on time, and on budget
• Committed to constantly improving our work, and how we work
• Maintains a sense of discretion and professionalism, representing the Groupe

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

• Preferred 2-5 years account experience in a highly creative advertising agency preferred
• Strong grasp of social media space and online media jargon and technology
• Ability to work under pressure and meet deadlines in a fast-paced creative environment
• Ability to effectively and appropriately interact with co-workers at a variety of levels, across many disciplines
• Effective negotiation and problem-solving skills required
• Strong financial understanding of budgeting, estimating and agency profitability
• Proficient in Word, Excel, PowerPoint, Keynote
• A demonstrated track record of gaining trust and respect by consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations
• Exceptional written and verbal communication skills with the ability to communicate with all levels of employees
• Highly organized with a keen sense of attention to detail
• Exceptional initiative and follow through skills
• After hours work and overnight traveling to shoots and post sessions required
• Account managers need the confidence to interact with clients and make presentations.
• They should have no qualms about working under pressure.
• They must have excellent written and verbal communication skills and strong interpersonal skills, allied with the ability to negotiate.
• Naturally well organised and unfazed when working towards deadlines.