RELATIONSHIP MANAGER

BDO UNIBANK, INC. (Singapore Branch); Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

A financial services institution in Singapore seeks a Relationship Manager to manage affluent clients' wealth through tailored strategies and personalized service. The role involves acquiring new high-net-worth clients, developing strong relationships, and achieving business targets. Candidates should have excellent communication skills, a strong background in wealth management, and the ability to analyze market trends effectively.

Qualifications

• Strong interpersonal and communication skills.
• Experience in wealth management or financial advisory.
• Ability to analyze market trends and customer needs.

Responsibilities

• Acquire new high-net-worth customers.
• Monitor customer accounts and provide relevant market updates.
• Develop and deepen relationships with assigned customers.

Job description

Job Mandate

Relationship Managers are high-level professionals responsible for managing an affluent customer’s wealth holistically. They engage with clients daily to grow and protect their wealth for future generations. Using a consultative approach, Relationship Managers gather client information and tailor personalized strategies utilizing various financial products and services. They customize investment strategies based on each client’s unique circumstances and preferences for income, liquidity, and risk, including pursuing cross-border investment opportunities where appropriate.

The Relationship Manager (RM) aims to achieve annual targets in business development, relationship management, and customer profile balances, especially for complex investment needs, while ensuring accuracy and compliance throughout the sales process.

The primary responsibilities include:

• Acquiring new high-net-worth clients
• Generating additional volume from existing clients across sales channels
• Developing and maintaining strong client relationships
• Providing excellent customer service through investment products and services

Trust Advisory Referrals

DUTIES AND RESPONSIBILITIES

A. Business Development

• Achieve targets for acquiring, onboarding, and deepening relationships with mass affluent clients.
• Identify and develop a pipeline of prospective clients.
• Proactively set appointments and meet clients to understand their needs.
• Market and solicit investible funds from both existing and new clients.
• Develop proposals aligned with client objectives, focusing on yield, safety, liquidity, and diversification.
• Submit proposals and follow up promptly, including preparing call reports for management updates.
• Conduct client presentations.
• Network to create new business opportunities.
• Collaborate with branch partners for referrals and cross-selling.
• Deepen relationships with assigned clients.
• Engage specialists for technical advice when needed.
• Analyze market trends and customer profiles to identify opportunities.

B. Client Relationship Management

• Monitor client accounts and portfolios, providing timely updates and advice through calls and meetings to build long-term relationships.
• Understand clients’ genuine needs and expectations.
• Implement sales and investment strategies effectively.
• Maximize client interactions by leveraging cues to promote products and solutions.
• Build relationships through social and lifestyle events.
• Regularly review accounts to ensure growth in funds.