Air Logistics Customer Care Expert - Driving Satisfaction

Kuehne+Nagel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader is seeking an experienced Customer Care Associate in Singapore. You will enhance customer satisfaction through effective communication, support customer onboarding, and work closely with sales teams. The ideal candidate has strong forwarding knowledge and excels at resolving customer inquiries. This position offers a valuable opportunity to make an impact in logistics operations.

Qualifications

• Strong forwarding and market knowledge are essential.
• Ability to drive customer satisfaction and engagement.
• Experience in resolving customer complaints and feedback.

Responsibilities

• Support customers with information and query resolution.
• Provide front line support to ensure customer satisfaction.
• Qualify customer inquiries and provide quotations.

Skills

Customer engagement

Market knowledge

Analytical skills

Job description

A global logistics leader is seeking an experienced Customer Care Associate in Singapore. You will enhance customer satisfaction through effective communication, support customer onboarding, and work closely with sales teams. The ideal candidate has strong forwarding knowledge and excels at resolving customer inquiries. This position offers a valuable opportunity to make an impact in logistics operations.