Life Policy Servicing Lead - Customer Care & Improvement

Income Insurance Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A life insurance company in Singapore is seeking a Policy Servicing professional to ensure efficient service delivery to customers. The successful candidate will supervise team performance, address customer inquiries, and implement process improvements to enhance satisfaction. Candidates should be diploma/degree holders with strong leadership, organizational, and customer service skills. Previous experience in the life insurance sector is advantageous. This role offers a dynamic working environment and opportunities for professional growth.

Qualifications

• Diploma/Degree holder.
• Excellent leadership and people management skills.
• Exceptional customer service skills.
• Strong organizational and time management skills.
• Able to work under tight timelines.
• Excellent verbal and written communication skills.
• Previous experience in policy servicing is advantageous.

Responsibilities

• Supervise and monitor the team's performance to meet KPIs.
• Address escalated customer inquiries and complaints professionally.
• Collaborate with stakeholders to improve operational efficiency.
• Identify service improvement opportunities and develop strategies.
• Conduct regular audits to ensure adherence to standards.
• Utilize data and analytics for process optimization.
• Participate in projects and system enhancements as needed.

Skills

Leadership and people management

Customer service skills

Organizational skills

Time management skills

Problem-solving skills

Communication skills

Education

Diploma/Degree

Tools

Microsoft Office

Job description

A life insurance company in Singapore is seeking a Policy Servicing professional to ensure efficient service delivery to customers. The successful candidate will supervise team performance, address customer inquiries, and implement process improvements to enhance satisfaction. Candidates should be diploma/degree holders with strong leadership, organizational, and customer service skills. Previous experience in the life insurance sector is advantageous. This role offers a dynamic working environment and opportunities for professional growth.