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Customer Service Officer (Automotive Logistics)
Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.
Role Description
This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.
Responsibilities
- Ensure fulfillment of customers’ order
- Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
- Identify problems and deficiencies in the services/products provided by the company
- Prepare invoice timely and accurately based on company policies
- Prepare import/export documents
- Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions
- Any other duties and responsibilities assigned from time to time
Requirements
- Diploma or equivalent in logistics, supply chain management, business administration, or a related field
- Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company
- Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
- Experience with TradeNet is a plus
Other Information
- Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm
- 2-ways company transport @ Jurong East
- Lunch subsidies
- In-house gym
- Medical, dental and insurance benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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