Customer Experience Manager

TOP ONE SERVICE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Duties & Responsibilities

• Watchfully respond to client inquiries in a professional manner and ensure concerns are addressed quickly and completely.
• Gather customer information thoroughly and effectively, access and satisfy client demands.
• Provide professional customer support with a forthcoming mindset to keep customers returning and avoid unpleasant future encounters.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Attend to and communicate promptly to address customers' queries in the most excellent approach.
• Acknowledge and resolve customer feedback and concerns.
• Communicate and coordinate with team and management.
• Ensure customer satisfaction and increase customer retention.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback on the efficiency of the operations and customer service process.