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Contract-Jobs in United States

Customer Service Executive

Customer Service Executive
Arts House Ltd
Singapur
SGD 60.000 - 80.000
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Customer Service Executive

Arts House Ltd
Singapur
SGD 60.000 - 80.000
Jobbeschreibung

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

Your mission: to uphold our high service standards and create memorable experiences for all our patrons.

Benefit Highlight

  • Opportunities for development and growth

  • Overtime Payment

  • Medical & Dental Benefit

  • AWS [13 month Bonus]

  • Performance Bonus

  • Flexi Benefit

Duties and Responsibilities

  • Serve as Venue Officer / Duty Manager to ensure the smooth execution of events, special performances and galas.

  • Assist in the coordination and logistical planning of special events, liaising closely with supervisors

  • Deliver exceptional hospitality services to partners and VVIPs, maintaining a professional and welcoming environment

  • Investigate and resolve guest complaints and incidents, ensuring swift and effective resolutions

  • Enforce safety protocols and emergency evacuation procedures to maintain a secure environment

  • Conduct guided tours of AHL venues for the public

  • Support Customer Service Manager in handling tour enquiries and scheduling

  • Support management in reviewing, updating, and establishing customer service SOPs and policies, both in-house and with external partners

  • Assist in developing training materials and operational standards for full-time and casual staff to ensure consistency and quality in service delivery

  • Assist in the training and supervision of casual staff, particularly during performances and events

  • Support in planning and deploying casual manpower across AHL venues as required

  • Ensure budget alignment with forecasted projections in collaboration with the Customer Service Manager

  • Perform frontline customer service duties, including reception and handling general inquiries via phone and in person

  • Represent the venue with a courteous and professional manner at all customer touchpoints

  • Undertook additional responsibilities and special assignments as delegated by the Customer Service Manager, HOD, or senior leadership.

Requirements

1. Educational qualifications

  • Diploma or relevant qualifications with equivalent years of experience

2. Experience

  • Minimum 3 years of experience in customer service or event management.

3. Specific skills required.

  • Excellent interpersonal and communication skills to engage with diverse audiences, including patrons, VIPs, and corporate partners

  • Effectively lead and manage casual staff, promoting teamwork, adaptability, and a customer-first mindset for efficient operations

  • Strong problem-solving skills to handle real-time operational challenges and customer complaints

  • Experience in venue operations, event coordination, and hospitality services preferred

  • Understanding of safety and emergency procedures in public venues

  • Ability to multitask and remain composed under pressure in a fast-paced environment

  • Proficiency in spoken and written English; fluency in a second language is preferred

  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with venue management systems is an advantage.

Additional Information

  • This is a 2-year contract position.

  • Shift duties are required.

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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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