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10,000+
Accounting And Finance jobs in United Arab Emirates
Customer Service Specialist
TE Connectivity
Singapore
On-site
SGD 40,000 - 60,000
5 days ago
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Corporate Secretarial & Admin Exec (Hybrid of office and remote)
Cabin
Singapore
Hybrid
SGD 20,000 - 60,000
5 days ago
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Senior Associate, Inforce and Funds Management - HSBC Life
HSBC
Singapore
On-site
SGD 75,000 - 90,000
5 days ago
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Business Administration Professional
Siemens Mobility
Singapore
On-site
SGD 80,000 - 110,000
5 days ago
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Machine Learning Engineer - 01T
TransPerfect
Singapore
On-site
SGD 80,000 - 100,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowClient Engagement Specialist (Career Conversion Program)
Phillip Securities Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
5 days ago
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Aesthetic Clinic Consultant (S$2500-S$3500 + Comm) (Sun/PH Off) Town
STRATEGY SOLUTIONS SERVICES
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Commercial Manager
DYSON SINGAPORE PTE. LIMITED
Singapore
On-site
SGD 80,000 - 120,000
6 days ago
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Connect with headhunters to apply for similar jobsOperations Executive (Admin)
AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD.
Serangoon Garden Circus
On-site
SGD 60,000 - 80,000
6 days ago
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Senior Associate Procurement (3 year contract)
PERSOL SINGAPORE PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Executive Chef
Dynamic Human Capital Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Manager - Centre (Senior Care & Active Aging)
TALENT TRADER GROUP PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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HR Generalist - Up to 6k (Banking Industry) (ID: 690763)
PERSOL
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Chief Operating Officer
Redstone Search Group
Singapore
On-site
SGD 150,000 - 200,000
6 days ago
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Analyst, Compliance Consulting
Kroll
Singapore
On-site
SGD 60,000 - 80,000
6 days ago
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Restaurant Manager
MDESG PTE. LTD.
Singapore
On-site
SGD 20,000 - 60,000
7 days ago
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Energy Analyst (Financial Services/ Up to $7k) (ID:690505)
PERSOL SINGAPORE PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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SAP BPC Lead-SAP BPC Lead – Planning & Planning Consolidation
TECXED PTE. LTD.
Singapore
On-site
SGD 90,000 - 120,000
3 days ago
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Supply Chain Support
TANBURY CONSULTING PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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VP, Trader, Foreign Exchange, Global Financial Markets
DBS Bank Limited
Singapore
On-site
SGD 70,000 - 100,000
3 days ago
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Construction Project Manager ( Aluminium and glazing Facade ) | 1618
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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Regional Sales & Retrofit Solutions Manager
Focal Search Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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Regional Sales Manager
Focal Search Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
3 days ago
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Customer Service Specialist
TE Connectivity
Singapore
On-site
SGD 40,000 - 60,000
Full time
5 days ago
Be an early applicant
Job summary
A global technology company in Singapore is seeking a Customer Care Specialist to act as the single point of contact for assigned customer accounts. Responsibilities include managing quotes and orders, ensuring timely resolution of customer inquiries and complaints, and coordinating with various departments to fulfill customer demands. The ideal candidate should possess excellent communication skills, problem-solving abilities, and knowledge of SAP is advantageous. This role demands a proactive and customer-focused approach in a fast-paced environment.
Qualifications
- Experience in customer service is preferred.
- Ability to handle customer inquiries and complaints effectively.
- Skills in logistics and supply chain management are beneficial.
Responsibilities
- Serve as the main contact for customer account operational issues.
- Manage quotes, orders, and customer inquiries to resolution.
- Work with manufacturing to fulfill customer demands.
- Coordinate with finance for billing and credit issues.
Skills
Customer Focus
Good Customer Service skills
Excellent communication skills
Problem solving skills
Team player with positive attitude
Proactive and responsible
Ability to work under pressure
Self-motivated
Analytical and able to multi-task
Knowledge on SAP
Tools
Microsoft Office
SAP
Job description
Customer Care Specialist
Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions.
Job Responsibilities
Quote and Order Management
- Interface with Customers for Quote request or Price inquiries and approval
- Submit quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Report and support past due backlog reduction
- NPI - follow up with PM/Plant/Finance for part master and cost setup
- Handle Sample order
- Process RMA / Goods replacement
Customer Service
- Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Visits to Customer and TE Plants for critical delivery issues, expedition or projects.
- Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
- Initiate Stock Requisition for customer advance order or buffer stock.
- Work with manufacturing plants or Material Planning on capacity adjustment in order to fulfill Customer’s demands
- Handle allocation, when necessary, especially when parts have delivery problem
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiate with Customer for VMI liability and deadstock compensation.
- Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
- Billing attainment
- Follow up queries with Account Receivable
- Coordinate with Finance and Customer to solve pass due invoices issue
- Manage customer credit status & elevate for any abnormal status
- Apply credit release
- Process Credit note / Debit Note
Job Requirements
- Customer Focus.
- Good Customer Service skills.
- Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision
- Sense of urgency, analytical and able to multi-task under fast paced environment.
- Knowledge on SAP will be added advantage.
- Familiar with Microsoft Office.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.