Restaurant Manager

MDESG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore seeks a skilled manager to oversee critical restaurant operations, engage with staff and guests, and handle financial management duties. Responsibilities include supervising daily operations, leading team training, ensuring high standards of service, and managing budgets. The ideal candidate will show strong leadership and a commitment to enhancing guest experiences. This role promises a dynamic environment with opportunities to implement improvements and drive success.

Responsibilities

• Supervise daily restaurant operations, including opening and closing procedures.
• Recruit, train, schedule, and manage restaurant staff.
• Maintain a strong presence on the floor to engage with guests.
• Manage budgets, payroll, and cost control measures.
• Collaborate with marketing teams for promotions and events.
• Report regularly to the General Manager or Head Office.

Job description

Key Responsibilities

• Operations Management
  • Supervise daily restaurant operations, including opening and closing procedures.
  • Ensure smooth service flow and address any operational issues promptly.
  • Maintain cleanliness, organization, and overall appearance of the restaurant.
  • Monitor inventory levels; coordinate ordering and supplier relationships.
  • Oversee compliance with food safety, health, and hygiene regulations.
• Staff Management
  • Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).
  • Conduct regular performance evaluations and staff meetings.
  • Build a positive, team-oriented work culture.
  • Address and resolve employee concerns professionally.
• Guest Relations
  • Maintain a strong presence on the floor to engage with guests.
  • Handle guest feedback, complaints, and special requests with a customer-first approach.
  • Ensure a consistent high standard of hospitality and service.
• Financial Management
  • Manage budgets, payroll, and cost control measures.
  • Analyse sales and labour reports to maximize profitability.
  • Assist with the creation and execution of promotions and upselling initiatives.
• Marketing and Sales Support
  • Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.
  • Maintain high standards for restaurant reputation on review platforms and manage responses.
• Leadership and Reporting
  • Report regularly to the General Manager, Owner, or Head Office.
  • Recommend improvements for service, operational procedures, and customer engagement.
  • Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.