puestos de Manager en Arabia Saudí

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Responsibilities

1. General:

• Understand and disseminate corporate and hotel policies and standard operating procedures to colleagues.
• Ensure compliance with the MOHG Code of Conduct, laws, rules, and regulations.
• Support all aspects of the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
• Support all learning and development activities.

• Ensure that all standards of LQE, MOQA, and Forbes are consistently followed.

• Safeguard stored information and not divulge any personal data concerning guests, customers, or colleagues without appropriate authority.
• Avoid unreasonable or inappropriate use of the hotel’s network, computers, or internet access.
• Adhere to all policies & procedures relating to Safe, Sound, and Sustainable at Mandarin Oriental.
• Comply with the MOHG Social Media Policy regarding content published on social media platforms.
• Maintain a zero-tolerance policy on all forms of harassment or discrimination.
• Act as a hotel ambassador at all times.
• Carry out any additional duties requested by management related to hotel operational activities.

Spa Operations

• Responsible for the daily operations of the Spa & Wellness including guest and colleague interactions.
• Plan the rosters of Spa Concierge and attendants based on operational needs.
• Take Spa reservations and attend to guest inquiries when necessary.
• Ensure operational flow and address any issues.
• Handle dissatisfied or disgruntled guests.
• Assist in correcting mistakes and discussing procedures.
• Conduct daily walkthroughs to ensure all SOPs and MOD tasks are addressed.
Departmental Meetings
• Conduct daily briefings with the concierge and attendant team.
• Hold weekly meetings with the Spa Operations Manager.
• Conduct weekly MOD meetings with Spa Director, Spa Operations Manager, and Spa Treatment Manager.
• Hold monthly meetings with concierge and attendants to address policies, procedures, and scheduling.
• Prepare for spa closure including email notifications and signage.

Training

• Organize training for Spa Concierge and Spa Attendant.
• Assist with Spa Soft questions and obstacles.
• Update training attendance reports and yearly planners monthly.
• Ensure SOPs are taught and standards are met.
• Train staff on handling difficult situations and challenging guests.
• Complete training and refresher training for Spa Concierge on signature treatments and products.

Finance

• Ensure all spa charging procedures are followed and monitor guest charges.
• Handle discounted marketing charges efficiently.
• Review bookings for the day and following day for revenue maximization.
• Ensure accurate financial reports are completed by individual concierges.
• Track Spa turn away business and redeem expired Gift Certificates.

Handle guest inquiries via phone, email, and face-to-face.

Ensure all guest inquiries are addressed within 12 hours.

In the absence of the Director of Spa & Wellness, meet with VIPs, journalists, and invited guests.

Organize internal and external mystery shoppers to maintain quality standards.

Company Industry: Hotels, Hospitality

Department / Functional Area: Chefs, F&B, Front Desk

Keywords: Assistant Spa Manager