Operation Manager jobs in Italy

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

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We are looking for the Delivery Operations Manager – Major Projects (DOM MP) to lead safe, high-quality, and profitable execution of large and complex elevator and escalator projects. The role ensures on‑time delivery, customer satisfaction, and business performance, while driving operational excellence, risk control, and team competence within the major projects segment.

• Ensure safety and quality are fully embedded across all major project operations.
• Manage the end‑to‑end delivery of large‑scale and technically complex projects, ensuring adherence to schedule, budget, and scope.
• Lead and develop a high‑performing operations team of Project Managers, Engineers, and Supervisors.
• Oversee installation capacity, subcontractor performance, and resource optimisation to meet project milestones.
• Drive proactive financial control by monitoring CM2, cost‑to‑complete, and project profitability; take early corrective actions when needed.
• Conduct regular site visits and performance reviews to ensure compliance with KONE installation standards and Lean principles.
• Coordinate closely with Sales, Engineering, Sourcing, and Service to ensure seamless project execution and handover.
• Manage client relationships, contractual obligations, and escalations, ensuring professional communication and issue resolution.
• Promote continuous improvement, standardisation of best practices, and productivity enhancement across all major projects.
• Support business planning, forecasting, and portfolio performance reporting to management.

• Bachelor’s degree in Mechanical, Electrical, or Civil Engineering.
• 10+ years’ experience in project management or operations within the elevator and escalator industry, including at least 5 years handling major or complex projects.
• Proven track record in managing large teams, budgets, and subcontractors on high‑value construction projects.
• Strong commercial awareness and cost‑management capability.
• Excellent leadership, communication, and stakeholder‑management skills.
• Knowledge of Lean / Continuous Improvement principles is an advantage.
• Fluent in English; Arabic preferred.

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programmes covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programmes.
• Flexibility, trust and respect.
• Value‑based culture, behaviours and ethics.
• Sustainability and innovation.
• Working for a successful organisation.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognised. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers