6.473

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C2M L2 Support Engineers

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SAR 150.000 - 200.000
30+ giorni fa
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C2M L2 Support Engineers
Stellar Technologies
Riad
In loco
SAR 150.000 - 200.000
Tempo pieno
30+ giorni fa

Descrizione del lavoro

A leading technology firm in Saudi Arabia is seeking a professional to handle Level 2 defect analysis and resolution regarding Oracle C2M upgrades. You will work directly with business teams to address upgrade-related queries and participate in defect reviews. The ideal candidate will have strong functional and technical understanding of Oracle C2M components as well as good communication skills.

Competenze

  • Strong functional and technical understanding of Oracle C2M upgrade components.
  • Experience with SOM and Device Management modules.
  • Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.
  • Good communication skills for collaborating with business, QA, and infra teams.

Mansioni

  • Handle day-to-day Level 2 (L2) defect analysis and resolution.
  • Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.
  • Work with business teams to respond to C2M upgrade-related queries.
  • Participate in defect review, RCA preparation, and documentation delivery.

Conoscenze

Oracle C2M upgrade components
SOM and Device Management modules
JIRA
Good communication skills
Descrizione del lavoro
Key Responsibilities:

  • Handle day-to-day Level 2 (L2) defect analysis and resolution.

  • Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.

  • Work with business teams to respond to C2M upgrade-related queries.

  • Participate in defect review, RCA preparation, and documentation delivery.

Required Skills:

  • Strong functional and technical understanding of Oracle C2M upgrade components.

  • Experience with SOM and Device Management modules.

  • Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.

  • Good communication skills for collaborating with business, QA, and infra teams.

* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.