Spa Receptionist (Local only)

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel group in Riyadh is seeking a female professional for their spa services. Candidates should have 0-2 years of experience and be proficient in English. The role includes managing guest experiences, promoting spa services, and organizing special arrangements to enhance guest satisfaction. This position emphasizes the importance of building relationships with guests to foster loyalty and repeat business.

Qualifications

• 0–2 years of experience.
• Female for a Female SPA.

Responsibilities

• Attend the hotel morning meeting for VIP guest arrivals.
• Organize duties relating to guest arrivals and spa services.
• Liaise on hotel bookings and promote spa facilities.
• Implement systems for guest feedback and special arrangements.
• Build relationships with guests and encourage repeat visits.

Skills

English communication skills

Customer service

Job description

Responsibilities

• Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
• Organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
• Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
• Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
• Implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions.
• Implement and monitor a guest feedback system for spa guest departures.
• Organize and carry out all duties relating to any special arrangements for spa guests.
• Monitor and follow-up guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Spa Manager.
• Work in liaison with the Spa Manager on monthly GSS results.
• Entertain guests and VIPs, building relationships with them whilst encouraging repeat custom.
• Assist the spa reception with check-in and check-outs, aiding in the efficient flow of service.
• Update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times.
• Promote the spa and hotel facilities to all guests and visitors.
• Ensure the uniform provided is kept clean, presentable and in good condition, maintaining personal appearance and hygiene standards as a professional example for the team.

Requirements

• 0–2 years of experience.
• Good in English (Writing and speaking).
• Female for a Female SPA