C2M L2 Support Engineers

Stellar Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a professional to handle Level 2 defect analysis and resolution regarding Oracle C2M upgrades. You will work directly with business teams to address upgrade-related queries and participate in defect reviews. The ideal candidate will have strong functional and technical understanding of Oracle C2M components as well as good communication skills.

Qualifications

• Strong functional and technical understanding of Oracle C2M upgrade components.
• Experience with SOM and Device Management modules.
• Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.
• Good communication skills for collaborating with business, QA, and infra teams.

Responsibilities

• Handle day-to-day Level 2 (L2) defect analysis and resolution.
• Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.
• Work with business teams to respond to C2M upgrade-related queries.
• Participate in defect review, RCA preparation, and documentation delivery.

Skills

Oracle C2M upgrade components

SOM and Device Management modules

JIRA

Good communication skills

Job description

Key Responsibilities:

• Handle day-to-day Level 2 (L2) defect analysis and resolution.

• Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.

• Work with business teams to respond to C2M upgrade-related queries.

• Participate in defect review, RCA preparation, and documentation delivery.

Required Skills:

• Strong functional and technical understanding of Oracle C2M upgrade components.

• Experience with SOM and Device Management modules.

• Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.

• Good communication skills for collaborating with business, QA, and infra teams.