C2M L3 Support Engineers

Stellar Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading tech company in Riyadh seeks a specialist to analyze Level 3 product defects in Oracle C2M. The role involves coordinating SRs, patch deployment, and comprehensive testing. Candidates need in-depth Oracle C2M knowledge and strong analytical skills. This position provides an opportunity to impact product performance in a dynamic environment.

Qualifications

• In-depth knowledge of Oracle C2M focusing on SOM and Device Management.
• Experience in handling SRs and coordinating with Oracle.
• Proficient in testing and root cause analysis.

Responsibilities

• Analyze and resolve Level 3 product defects in Oracle C2M.
• Raise and track Oracle SRs; test and validate provided fixes.
• Deploy bundles in SIT/UAT environments.

Skills

Knowledge of Oracle C2M

Patch deployment management

Regression testing

Root cause analysis

Job description

Key Responsibilities:

• Analyze and resolve Level 3 (L3) product defects in C2M by coordinating with Oracle Support.

• Raise and track Oracle SRs; test and validate Oracle-provided fixes.

• Deploy bundles in SIT/UAT environments, prepare test plans, release notes, and RCAs.

• Work on performance-related issues, legal/statutory requirements, and product bugs.

Required Skills:

• In-depth knowledge of Oracle C2M with focus on SOM, Device Management.

• Experience handling SRs, coordinating with Oracle, and managing patch deployment.

• Proficiency in testing, root cause analysis, and regression testing.

• Understanding of production-equivalent environments and patch workflows.