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Job summary
A leading hotel operator in Saudi Arabia is seeking a passionate IT professional to monitor and maintain computer hardware and provide technical support. The ideal candidate will have a degree in Information Technology and experience in similar roles. Strong communication skills and a customer-focused approach are essential for this position.
Qualifications
- Degree in Information Technology with previous experience in similar role.
- Proven knowledge in operation and maintenance of computer systems.
- Good command of English and ability to troubleshoot effectively.
Responsibilities
- Monitor and ensure the operation of all computer hardware.
- Provide support to users and maintain documentation.
- Perform repairs and maintenance on PCs, printers, and telecommunication systems.
Skills
Education
Tools
We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- Monitor the operation and security of all computer hardware and ensure that it is operating properly
- Serve as a primary contact for all servicing of computers, printers, etc.
- Maintain a sufficient inventory of all office and computer supplies
- Maintain all hardware and software logs updated as per departmental working procedures
- Maintain the documentation of all hardware configuration and inventory
- Maintain the documentation of the telephone system configuration and all MPT lines
- Understand all the department working procedures and perform the related tasks as described
- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
- Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
- Respond to all users request and provide them with adequate support
You should ideally have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.