Telephone Operator

Dana Rayhaan by Rotana; Dammam; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality company in Dammam is seeking a Telephone Operator to manage incoming and outgoing calls. The successful candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments. Applicants should have proven experience in a similar role, excellent communication skills, and the ability to handle a high volume of calls with professionalism.

Qualifications

• Proven experience as a Telephone Operator or similar role.
• Excellent communication skills and a pleasant phone manner.
• Proficient in using a multi-line phone system.
• Strong attention to detail and accuracy.
• Ability to work under pressure and handle a high volume of calls efficiently.

Responsibilities

• Answer and direct incoming calls in a polite and friendly manner.
• Use a multi-line phone system to handle a high volume of calls.
• Provide accurate information to callers and assist them with their inquiries.
• Take detailed messages and ensure they are delivered promptly.
• Schedule appointments and maintain calendars for staff members.

Skills

Excellent communication skills

Strong customer service skills

Proficient in handling multiple phone lines

Good listening skills

Attention to detail

Ability to remain calm under pressure

Multitasking abilities

Problem-solving skills

Polite and professional demeanor

Job description

Job Summary

We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.

Responsibilities

• Answer and direct incoming calls in a polite and friendly manner
• Use a multi-line phone system to handle a high volume of calls
• Provide accurate information to callers and assist them with their inquiries
• Take detailed messages and ensure they are delivered promptly
• Schedule appointments and maintain calendars for staff members

Candidate Requirements

• Proven experience as a Telephone Operator or similar role
• Excellent communication skills and a pleasant phone manner
• Proficient in using a multi-line phone system
• Strong attention to detail and accuracy
• Ability to work under pressure and handle a high volume of calls efficiently

Skills

• Excellent communication skills
• Proficient in handling multiple phone lines
• Strong customer service skills
• Ability to remain calm under pressure
• Good listening skills
• Attention to detail
• Familiarity with telephone systems and software
• Multitasking abilities
• Problem-solving skills
• Polite and professional demeanor