Business Administration Jobs

Job Description: Technology Lead

Role Purpose: To lead and manage the overall client and account specific technology platforms that enable efficient service delivery.

Job Summary: The Account Technology Lead manages the overall client- and account-specific technology platform that enables efficient delivery of service. Acting as the liaison between IT and the JLL account management team, the Technology Lead ensures that IT and business strategies are aligned and integrated. They will partner with account leadership to define and implement IT strategy by maintaining a thorough knowledge of JLL technology that supports the account’s real estate and facility-related technology goals and KPIs, including oversight of the platform CMMS. In addition, the Lead will develop, communicate, and manage the implementation of the account’s technology roadmap.

• Relationship Management
  • Act as the primary point of contact for the service line
  • Develop and manage relationships with clients and key service line technology stakeholders
  • Maintain thorough knowledge of account service delivery processes and related business functions
  • Partner with service lines to help navigate IT administration and processes
  • Partner with IT Account Managers to understand how technology is being used on other client accounts, best practices, opportunities
• Business Analysis
  • Create initial project proposals, project charters, and statements of work for the service line
  • Document business needs and identifies appropriate technology solutions
  • Define and document business and functional requirements and assist in defining technical requirements
  • Assist business unit in determining data management and knowledge management strategies and processes
  • Develop and engage sign off on detailed delivery scope of work document and manage expectations to that document
  • Ensure all proposed technology solutions are compliant with both JLL and client infosec requirements
• Project Management
  • Manage business unit IT projects
  • Work with account leadership to determine client business needs and drafting technological solutions, and lead implementation
  • Work with IT product managers to ensure account- and client-specific needs are part of long-term product roadmaps and strategies
  • Participate in business-led change management processes
  • Serve as an escalation point in the region for technology delivery working with internal and client stakeholders to ensuring successful technology implementation
• Skills
  • Strong business acumen needed to work on business and technology strategies and objectives
  • Ability to work seamlessly as part of a cross functional, multi-site and multicultural team
  • Demonstrated ability to establish relationships with key stakeholders with strong negotiation skills and ability to orchestrate change through influence
  • Dedicated to exceeding client’s expectations, ensuring excellence in delivery are achieved through the right solution
  • Discerns needs quickly and determines highest priority – focusing on the highest impact and greatest value-add activities
  • Demonstrates confidence in presenting to various audiences – able to think quickly, listen well to others and understand how to reach and modify approach to thrive in front of clients and other key influencers
  • Excellent problem solving skills involving complex and ambiguous issues
  • Experience in business consulting with demonstrated ability in helping business or clients realising the benefits/values of technology solutions
• Experience
  • Significant professional experience in technology solutions/service management and delivery at a regional or global level
  • Proven capabilities and success in developing and delivering technology solutions in a complex organisation preferably in external client facing and client management roles
• Qualifications
  • Bachelor degree in Computer Science, Information Systems, Business Administration or equivalent