Chief Concierge

Al Manakha Rotana; Medina; On-site; SAR 50,000 - 60,000; Full time

Job summary

A leading hotel in Medina is seeking a Front Office - Chief Concierge to oversee concierge operations. The ideal candidate will ensure excellent customer service, manage a team, and handle guest inquiries. Proven experience in hospitality and strong leadership skills are essential. Join a dynamic team in a vibrant location offering opportunities for personal and professional growth.

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and communication skills required.
• Excellent customer service and problem-solving abilities essential.

Responsibilities

• Supervise the activities of the concierge team.
• Ensure exceptional customer service to guests.
• Handle guest inquiries and complaints professionally.

Skills

Leadership skills

Communication skills

Customer service orientation

Problem-solving skills

Time management

Knowledge of local attractions

Attention to detail

Fluency in multiple languages

Education

Diploma or degree in hospitality management or related field

Tools

Hotel management software

MS Office suite

Job description

Job Summary: As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.

Job Responsibilities

• Supervise and coordinate the activities of the concierge team.
• Ensure exceptional customer service is provided to all guests.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Assist guests with recommendations for dining, entertainment, and local attractions.
• Maintain inventory and stock of necessary supplies for the front office.
• Train and onboard new concierge staff members.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Uphold hotel policies and procedures at all times.

Candidate Requirements

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of local attractions, restaurants, and entertainment venues.
• Ability to work well under pressure and handle difficult situations with ease.
• Proficiency in using hotel management software and MS Office suite.
• Diploma or degree in hospitality management or a related field is preferred.

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Exceptional customer service orientation
• Proficiency in using hotel management software
• Ability to handle stressful situations with composure
• Excellent organizational and time management skills
• Fluent in multiple languages
• Knowledge of local attractions and points of interest
• Strong problem-solving skills
• Attention to detail and accuracy