568

Information Technology jobs in Saudi Arabia

Senior IT Support Specialist

Ninja

Riyadh
On-site
SAR 200,000 - 300,000
4 days ago
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Senior Associate – IAM (SailPoint Engineer)

PwC Middle East

Riyadh
On-site
SAR 150,000 - 200,000
5 days ago
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Service Desk Specialist (Asset Management)

Alnafitha IT

Jeddah
On-site
SAR 40,000 - 60,000
5 days ago
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Quality Assurance Engineer

Finasq

Riyadh
On-site
SAR 200,000 - 300,000
5 days ago
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Cloudera Administrator

Astek

Medina Province
On-site
SAR 150,000 - 200,000
5 days ago
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Oracle EBS Finance Functional Consultant

Arrow Digital Transformation

Riyadh
Hybrid
SAR 299,000 - 375,000
5 days ago
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IT Governance and Projects Director

aramco digital

Dhahran Compound
On-site
SAR 299,000 - 450,000
5 days ago
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IT Asset & Service Desk Specialist

Alnafitha International for Information Technology

Makkah Region
On-site
SAR 150,000 - 200,000
5 days ago
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SEC Facility Monitoring Engineer-(Saudi National Only)

Müller`s Solutions

Saudi Arabia
On-site
SAR 120,000 - 150,000
5 days ago
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Service Desk Specialist (Asset Management)

Alnafitha International for Information Technology

Makkah Region
On-site
SAR 150,000 - 200,000
5 days ago
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Network Engineer - F5 L2 (Application Delivery)-Saudi National Only

Müller`s Solutions

Dammam
On-site
SAR 150,000 - 200,000
6 days ago
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Network Monitoring Analyst (ACI/F5 L1)-(Saudi National Only)

Müller`s Solutions

Saudi Arabia
On-site
SAR 200,000 - 300,000
6 days ago
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SEC Facility Monitoring Engineer-(Saudi National Only)

Müller`s Solutions

Dammam
On-site
SAR 200,000 - 300,000
6 days ago
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Containerization Platform Engineer

Müller`s Solutions

Riyadh
On-site
SAR 200,000 - 300,000
7 days ago
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Linux OS System Administrator(Saudi National Only)-Remote

Müller`s Solutions

Riyadh
Remote
SAR 150,000 - 200,000
7 days ago
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Network Monitoring Analyst (ACI/F5 L1)-(Saudi National Only)

Müller`s Solutions

Riyadh
On-site
SAR 200,000 - 300,000
7 days ago
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Treasury Specialist

Avensys Consulting

Saudi Arabia
On-site
SAR 150,000 - 200,000
7 days ago
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Lead Network Administrator

Zahid Group

Jeddah
On-site
SAR 150,000 - 200,000
9 days ago

Information Technology Manager

Work standard

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago

Information Technology Manager

Woopel

Riyadh
On-site
SAR 224,000 - 300,000
30+ days ago

Sales Executive

Innovation Planet for Information Systems Technology Est.

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Returned Material Authorisation Engineer – Data Centre Business, Riyadh, KSA

Qualcomm

Riyad Al Khabra
On-site
SAR 200,000 - 300,000
10 days ago

Returned Material Authorisation Engineer – Data Centre Business, Riyadh, KSA

Qualcomm Technologies, Inc

Riyadh
On-site
SAR 200,000 - 300,000
11 days ago

Human Resource Information System

JASARA PMC

Riyad Al Khabra
On-site
SAR 150,000 - 200,000
15 days ago

Account Manager - Telco

Hewlett Packard Enterprise

Riyadh
Remote
SAR 110,000 - 150,000
11 days ago

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Senior IT Support Specialist
Ninja
Riyadh
On-site
SAR 200,000 - 300,000
Full time
4 days ago
Be an early applicant

Job summary

An IT service provider in Riyadh is seeking a Helpdesk Support Specialist to provide daily support and manage user accounts. The role requires strong technical troubleshooting skills and a commitment to delivering exceptional service. Candidates should have a BS degree in IT or a related field and ITIL Certification, with experience in OS configuration, and ticket resolution. This position offers an opportunity to work closely with all business functions to implement IT solutions.

Responsibilities

  • Provide day to day Helpdesk support.
  • Create and manage user accounts, emails, and permissions.
  • Perform OS configuration, device setup, and installation.
  • Resolve daily IT support tickets within SLA timelines.
  • Document all incidents for data reporting.

Skills

Technical Support Expertise
Networking Skills
Project Management
Communication Skills
Customer Service Orientation

Education

BS degree in Information Technology, Computer Science, or similar
ITIL Certification
MS 365 Administration
Google Workspace Administration
Azure Fundamentals (AZ-900)
Job description

Provide day to day Helpdesk support

  • Create and manage user accounts, emails, system access, and permissions.
  • Perform OS configuration, device setup, and system installation.
  • Support CCTV system access and monitoring.
  • Resolve daily IT support tickets within SLA timelines.
  • Ensure user satisfaction through clear communication and timely resolution.

Document all support incidents for data reporting purposes

  • Log all incidents and service requests with accurate details.
  • Maintain updated IT asset documentation and device inventory.
  • Prepare weekly/monthly reports on incident trends and system performance.
  • Support audit and compliance documentation.

Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach

  • Analyze and resolve complex hardware, software, and system issues.
  • Conduct root-cause analysis for recurring incidents.
  • Provide technical guidance and escalation support to IT Support Team.
  • Deliver training sessions to enhance team capabilities.
  • Monitor system performance to proactively identify issues.

Manage external support vendor and resources.

Work with all business functions to identify and implement IT solutions

Skills
  • Technical Support Expertise: In-depth knowledge of troubleshooting hardware and software issues, ensuring quick resolution to maintain business continuity.
  • Networking Skills: Proficiency in managing and configuring network devices, ensuring robust connectivity and security across the organization.
  • Project Management: Ability to lead IT projects, ensuring timely delivery and alignment with business objectives.
  • Communication Skills: Strong verbal and written communication skills to effectively interact with team members and stakeholders.
  • Customer Service Orientation: A commitment to providing exceptional support and service to both internal staff and external customers.
Education and Certification Minimum Requirements
  • BS degree in Information Technology, Computer Science, or similar.
  • ITIL Certification (required).
  • MS 365 Administration (preferred).
  • Google Workspace Administration (preferred).
  • Azure Fundamentals (AZ-900) (preferred).

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.