Service Desk Specialist (Asset Management)

Alnafitha International for Information Technology; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT company in Saudi Arabia is seeking a skilled Technical Support professional with over three years of hands-on experience in information technology. Responsibilities include providing technical support, managing installations of desktops, and assisting with network infrastructure. Candidates must have degrees in relevant fields and certifications such as ITIL and MCSA to qualify for this role. This position offers an exciting opportunity to grow within a dynamic working environment.

Qualifications

• Minimum of 3 years of experience in information technology.
• Practical experience in managing IT assets and devices.
• Must have ITIL and MCSA certifications.

Responsibilities

• Provide technical support for users.
• Manage and support installation of desktops and accessories.
• Assist infrastructure engineers with technical support.

Skills

Technical support

Installation of desktop computers

Network support

Audio-visual system setup

ITIL

MCSA Certification

Education

Degree in Computer Science or related field

Job description

Responsibilities

• Provide Technical support for users
• Manage and support the installation of desktop computers and accessories
• Assisting infrastructure engineers with technical support for networks and infrastructure
• Support in preparing audio and visual systems for meeting rooms
• Support in preparing and installing networks, infrastructure, desktop computers and accessories
• Support in preparing printers and telephone communications devices
• Provide all levels support monitoring and managing tickets
• Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out
• Limiting the management of IT assets

Requirements

• Practical experience in the field of information technology for a period of not less than 3 years
• Degrees in the field of computer science, network engineering, IT infrastructure, and technical support
• Experience in dealing with assets and devices
• ITIL Expert (Must)
• MCSA Certified (Must)