Service Desk Specialist (Asset Management)

Alnafitha IT; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Jeddah is seeking a qualified IT Support Specialist to provide technical support for users and manage installations. The ideal candidate will have over 3 years of experience in IT, with a degree in a relevant field, and must hold ITIL and MCSA certifications. This role includes managing IT Service Desk inquiries and ensuring effective use of IT assets and devices. Join us to support and enhance our technology infrastructure.

Qualifications

• Practical experience in information technology for at least 3 years.
• Degrees relating to computer science or IT fields.
• Experience with IT assets and devices.

Responsibilities

• Provide technical support for users.
• Manage and support desktop installations.
• Assist with network and infrastructure support.
• Prepare audio and visual systems for meetings.
• Manage IT Service Desk inquiries and tickets.

Skills

Technical support

ITIL

MCSA Certification

Network Infrastructure

Education

Degree in Computer Science

Degree in Network Engineering

Degree in IT Infrastructure

Degree in Technical Support

Job description

Responsibilities

• Provide Technical support for users.
• Manage and support the installation of desktop computers and accessories.
• Assist infrastructure engineers with technical support for networks and infrastructure.
• Support in preparing audio and visual systems for meeting rooms.
• Support in preparing and installing networks, infrastructure, desktop computers and accessories.
• Support in preparing printers and telephone communication devices.
• Provide all levels support monitoring and managing tickets.
• Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
• Limiting the management of IT assets.

Requirements

• Practical experience in the field of information technology for a period of not less than 3 years.
• Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.
• Experience in dealing with assets and devices.
• ITIL Expert (Must).
• MCSA Certified (Must).