Hotel jobs in Germany

• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
• Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel s security personnel.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
• Directs and co-ordinates various services related to daily operations as required.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Oversees emergency operations to minimize hotel losses and liability.
• Ensures adherence to company and hotel policies by all departmental employees.
• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provide input for Front Office meetings and conduct daily briefings.
• Assist in training new staff members, coach them and monitor their performance.
• Identifies training needs, assists in developing formal training plans and implementing training session ongoing basis.
• Ensures all new information, procedures and policies are communicated and implemented effectively within the department.
• Ensures that all Front Office standards are maintained by regular spot checks and observations taking corrective action and retraining.
• Prepares work schedules and store requisitions on a timely basis.
• Notifies the Front Office Manager of all operational problems whether related to employee performance/misconduct or procedures.
• To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
• Check-in and Check-out with, escorts MIPs & RIPs guest to their rooms.
• Check the condition of the departure rooms with the shift leaders and assist if required.
• Follow up with the Shift leaders in regards to any room discrepancies (skips, sleeps) and assist with their inspection.
• Ensure that shmoos is being done on a regular basis.
• Ensure all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
• Conduct the annual performance review for the Front office employees.
• Ensure smooth hand over to next shift
• Ensures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
• Calls General Manager and concerned HODs without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
• In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
• Make regular rounds of the Hotel to ensure the guest experience.
• Supervise Front Desk Colleagues, assist in check in and checkouts if needed.
• Cooperate, coordinate and communicate with other hotel departments as required
• Maintains hotel s level of cleanliness and sanitation (hygiene) in accordance with Regent standards by conducting inspections and taking appropriate action.
• Handles government officials, press, etc. during the duty.
• Be aware of daily functions, events, VIP and group arrivals.
• To act an active role with the FO employees in order to maintain the department targets (TrustYou, LQA, and Enrollment).
• To cover Operational shifts on a rotation Basis in line with business demands and employment contract.
• To be fully conversant with the FO 'Down Time' procedures and to carry out your role swiftly in the event of a system failure.

Desired Candidate Profile

Qualifications

3-4 years experience in Front Office or Guest Services, preferably in a luxury hotel.

Strong communication and interpersonal skills.

Proficiency in hospitality systems (Opera, PMS, CRM).

Exceptional problem-solving abilities.

Well-groomed, professional appearance.

Fluent in English; additional languages are a plus.

Degree or diploma in Hospitality Management or a related field is preferred.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Manager

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