Front Office Agent

Fairmont Hotels and Resorts; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Riyadh is looking for a friendly Front Office Agent to join their team. The ideal candidate will enhance guest experiences through efficient check-in and check-out services and handle guest inquiries with professionalism. Previous hospitality experience is preferred, and proficiency in property management systems like Opera is beneficial. This role requires excellent communication skills and a flexible schedule. The hotel promotes a collaborative environment that values diversity and inclusion.

Qualifications

• Proven experience in a fast-paced, customer-focused environment.
• Previous hospitality experience is highly preferred.
• Excellent communication skills with fluency in English.

Responsibilities

• Welcome guests with a warm demeanor, providing efficient check-in and check-out.
• Anticipate and respond to guest needs, ensuring their stay exceeds expectations.
• Handle cash transactions and maintain accurate financial records.

Skills

Customer service

Multitasking

Problem-solving

Communication

Sales-driven mindset

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera or similar property management systems

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

We are seeking a friendly and professional Front Office Agent to join our team in Riyadh, Saudi Arabia. As the face of our organization, you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.

• Welcome guests with a warm and professional demeanor, providing efficient check-in and check-out services
• Anticipate and respond to guest needs, ensuring their stay exceeds expectations
• Handle cash transactions and maintain accurate financial records
• Monitor room status and coordinate with housekeeping to ensure room readiness
• Manage guest complaints and resolve issues promptly and effectively
• Maintain up-to-date guest profiles and adhere to VIP protocols
• Collaborate with other departments to ensure seamless guest services
• Promote and upsell hotel services and amenities
• Comply with local regulations and organizational guidelines for guest management
• Assist with administrative tasks and special projects as needed

Qualifications

• Proven experience in a fast-paced, customer-focused environment
• Previous hospitality experience is highly preferred
• Proficiency in Opera or similar property management systems
• Excellent communication skills with fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a dynamic environment
• Sales-driven mindset with a talent for upselling
• Flexible schedule with availability to work shifts, weekends, and holidays
• Tech-savvy with the ability to quickly learn new systems
• Professional appearance and positive attitude
• Empathetic approach to guest concerns and complaints
• Bachelor's degree in Hospitality Management or related field is a plus

Additional Information

Your Team and Working Environment:

Join the dynamic and collaborative Front Office team at the hotel, where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to ensure high-quality service and guest satisfaction.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, aiming to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and providing equal opportunities for all.