Front Office Agent

AccorHotel; Riyad Al Khabra; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading global hospitality provider in Riyadh, Saudi Arabia, is seeking a Front Office Agent to create exceptional guest experiences. Key responsibilities include welcoming guests, managing complaints, and maintaining accurate financial records. Candidates should possess strong customer service skills, be proficient in property management software, and have a preferred background in hospitality. This role requires flexibility in scheduling and a sales-driven mindset.

Qualifications

• Proven experience in a fast-paced, customer-focused environment.
• Previous hospitality experience is highly preferred.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Welcome guests with a warm demeanor, providing efficient check-in and check-out services.
• Handle cash transactions and maintain accurate financial records.
• Manage guest complaints and resolve issues promptly.

Skills

Customer service experience

Proficiency in Opera or similar systems

Excellent communication skills

Problem-solving abilities

Sales-driven mindset

Education

Bachelor's degree in Hospitality Management or related field

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a friendly and professional Front Office Agent to join our team in Riyadh, Saudi Arabia. As the face of our organization, you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.

• Welcome guests with a warm and professional demeanor, providing efficient check-in and check-out services
• Anticipate and respond to guest needs, ensuring their stay exceeds expectations
• Handle cash transactions and maintain accurate financial records
• Monitor room status and coordinate with housekeeping to ensure room readiness
• Manage guest complaints and resolve issues promptly and effectively
• Maintain up-to-date guest profiles and adhere to VIP protocols
• Collaborate with other departments to ensure seamless guest services
• Promote and upsell hotel services and amenities
• Comply with local regulations and organizational guidelines for guest management
• Assist with administrative tasks and special projects as needed

Qualifications

• Proven experience in a fast-paced, customer-focused environment
• Previous hospitality experience is highly preferred
• Proficiency in Opera or similar property management systems
• Excellent communication skills with fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a dynamic environment
• Sales-driven mindset with a talent for upselling
• Flexible schedule with availability to work shifts, weekends, and holidays
• Tech-savvy with the ability to quickly learn new systems
• Professional appearance and positive attitude
• Empathetic approach to guest concerns and complaints
• Bachelor’s degree in Hospitality Management or related field is a plus

Additional Information

Your Team and Working Environment:

Join the dynamic and collaborative Front Office team at the hotel, where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to ensure high-quality service and guest satisfaction.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, aiming to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and providing equal opportunities for all.