Luxury Front Desk Leader: Guest Experience & Transformation

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia seeks a Front Office Manager to enhance guest experiences and lead a dynamic team. The ideal candidate has over 3 years of experience in high-end hotel environments and strong leadership capabilities. Responsibilities include managing front desk operations, engaging with guests, and ensuring service excellence. This role offers a competitive salary and benefits, along with opportunities for professional growth within a collaborative environment.

Benefits

Competitive salary and incentives

Global hotel discounts

Career advancement opportunities

Qualifications

• 3+ years of experience in Front Office or Guest Services.
• Strong international background in luxury hotels.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead front desk and concierge teams for seamless guest experiences.
• Act as hotel representative, engaging with guests and resolving issues.
• Conduct walkthroughs to ensure brand standards are met.
• Support property-wide transformations and improvements.
• Drive team performance through coaching and training.

Skills

Leadership in Front Office

Guest service excellence

Communication skills

Problem-solving

Team engagement

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

A luxury hotel brand in Saudi Arabia seeks a Front Office Manager to enhance guest experiences and lead a dynamic team. The ideal candidate has over 3 years of experience in high-end hotel environments and strong leadership capabilities. Responsibilities include managing front desk operations, engaging with guests, and ensuring service excellence. This role offers a competitive salary and benefits, along with opportunities for professional growth within a collaborative environment.