Hotel-Jobs in United States

Job Description

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Sofitel Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Handle guests requests promptly and report complaints to the Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abide by standards policies and procedures
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Maintain detailed knowledge of the Hotel's fire, life and safety system

Qualifications

• SAUDI National
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Secondary Education or relevant qualifications in Hotel Management

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Royal Service Agent (Telephone Operator)