lavori da Customer Service in località Arabia Saudita

Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and more affordable ways to access food through technology.

In this role, you will oversee and facilitate the food delivery operations of our company. You will manage personnel and processes to ensure the effective distribution of prepared meals.

The ideal candidate has excellent communication and negotiation skills and is well-versed in supply chain management principles and best practices. The goal is to ensure smooth logistics operations across multiple channels, maximizing efficiency and compliance with local regulations.

• Manage and oversee import and export operations, ensuring compliance with SFDA, ZATCA, SABER, and SENAEI regulations.
• Coordinate with customs authorities and government agencies to obtain necessary approvals.
• Handle documentation, permits, and licensing requirements for international shipments.
• Work closely with suppliers, freight forwarders, and internal teams to optimize logistics operations.
• Monitor changes in local and international trade regulations and update internal procedures accordingly.
• Address and resolve clearance or regulatory issues affecting shipments.
• Supervise logistics personnel and ensure efficient workflow across delivery operations.
• Monitor tracking progress and set up a formal line of communication with management.
• Must have in-depth information about the requirements of SFDA & SABER.

Qualifications

• Must have had 4 - 6 years of previous proven experience as a logistics supervisor or similar position.
• Proven experience in import/export regulations and logistics management in Saudi Arabia.
• Supervise the international shipping operation, including the export and import between our branches in different locations in GCC.
• Have good knowledge about Government import requirements for certificates and permits.
• Strong knowledge of SFDA, ZATCA, SABER, and SENAEI requirements.
• Experience in handling customs clearance and government approvals.
• Excellent communication, problem-solving, and negotiation skills.
• Must have logistics experience in Saudi.
• Must be currently present in Saudi.
• Must be a proficient communicator in English.
• Must be proficient with Microsoft office tools.
• Experience in customer service will be appreciated.
• Ability to communicate in multiple languages is a major plus.
• Experience with large well-known or international companies is a major advantage.
• Ability to work in a fast-paced logistics environment.

• Maintain a positive and professional approach with coworkers.
• Devise ways to optimize logistics procedures.
• Ensure the smooth operations of a variety of channels aiming for maximum efficiency.
• Outstanding organizational and coordination abilities.
• Excellent communication and interpersonal skills.
• Reliable and trustworthy.
• A well-spoken strong communicator.
• Pleasant personality and able to lead with empathy and patience.