Reservations / Core Agent – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 112,000 - 169,000; Full time

Job summary

A luxury hospitality brand is seeking a Reservations / Core Agent for their pre-opening team in Saudi Arabia. The role involves managing guest reservations, system setup, and ensuring exceptional service standards. Candidates should have previous experience in luxury hospitality, superb communication skills, and fluency in both English and Arabic. Offers competitive salary, housing, transportation, and opportunities for professional development.

Benefits

30 days of vacation plus public holidays

Complimentary meals

Medical and life insurance

Employee Assistance Program

Qualifications

• Experience in reservations or front office roles in luxury hospitality.
• Fluency in Arabic and English is essential.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Handle guest reservations and inquiries via various channels.
• Support system setup and maintenance for the reservations platform.
• Act as a brand ambassador and ensure a seamless guest experience.

Skills

Communication

Sales

Customer Service

Attention to Detail

Tools

Opera

CRS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
Join our pre-opening Reservations team as Reservations / Core Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Reservations / Core Manager, you will handle guest reservations, support system setup, and ensure a seamless booking experience from pre-opening through daily operations.

What You Will Do

• Support pre-opening tasks including reservations system setup, rate loading, and guest profile database creation.

  
  

• Handle all reservation inquiries via phone, email, and online channels with a focus on personalized guest service.

  
  

• Process individual, group, and VIP reservations accurately and efficiently.

  
  

• Maintain and update guest profiles and preferences in the system.

  
  

• Support daily management of rates, inventory, and distribution channels.

  
  

• Monitor system accuracy and escalate technical issues when needed.

  
  

• Prepare pre-arrival reports and collaborate with operational departments to ensure a smooth guest journey.

  
  

• Act as a brand ambassador during every guest interaction.

  
  

What You Bring

• Previous experience in reservations or front office roles within luxury hospitality, preferably in a pre-opening environment.

  
  

• Knowledge of reservations systems (e.g., Opera, CRS) and distribution channels preferred.

  
  

• Strong communication, sales, and customer service skills.

  
  

• Attention to detail with the ability to handle multiple tasks.

  
  

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

  
  

What We Offer

• Competitive salary in a tax-free environment.

  
  

• Housing and transportation.

  
  

• 30 days of vacation plus public holidays.

  
  

• Complimentary meals and uniform cleaning.

  
  

• Medical and life insurance.

  
  

• Employee Assistance Program and worldwide complimentary room nights.

  
  

• Opportunities for growth and development.

  
  

Schedule & Hours
Full-time role.

Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest service and operational excellence.