CX Process Architect — Remote & Flexible Hours

Tabby; Riyadh; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading financial services firm in Riyadh is seeking a Process Analyst to enhance customer support operations. This role focuses on optimizing workflows to improve satisfaction and efficiency. The ideal candidate has expertise in customer service and process improvement, and will work closely with cross-functional teams. The position offers flexible remote work opportunities, health insurance, and stock options.

Benefits

Flexible working hours

Remote work options

Health insurance

Employee stock options

Individual relocation plans

Qualifications

• Experience in customer support operations with understanding of service principles.
• Proven experience as a process analyst or business analyst in customer support.
• Strong analytical skills to gather, interpret data and provide insights.

Responsibilities

• Design processes to improve customer satisfaction and resolve pain points.
• Analyze existing processes to identify inefficiencies and areas for improvement.
• Create and maintain formalized workflow procedures for support agents.

Skills

Customer service principles

Problem-solving techniques

Conflict resolution

Communication skills

Collaboration skills

Analytical skills

Detail-oriented mindset

Project management

Education

Bachelor's degree in Math, Engineering, Software Development, Business Administration, or Operations Management

Tools

CRM software

Ticketing systems

BPMN

Flowcharts

Process mapping

Job description

A leading financial services firm in Riyadh is seeking a Process Analyst to enhance customer support operations. This role focuses on optimizing workflows to improve satisfaction and efficiency. The ideal candidate has expertise in customer service and process improvement, and will work closely with cross-functional teams. The position offers flexible remote work opportunities, health insurance, and stock options.