Onsite Customer Service Training Lead — Egypt

Tabby; Riyadh; On-site; SAR 70,000 - 90,000; Full time

Job summary

A fintech company is seeking a Customer Service Trainer to enhance the skills of customer service representatives in Riyadh. The role involves developing and delivering training programs while requiring strong communication skills in both English and Arabic. Candidates should have a Bachelor's degree and over 5 years of experience in customer service and training program design. The position offers a full-time role, and the ideal candidate will have excellent organizational and time management skills.

Qualifications

• 5+ years of experience in customer service, with a proven track record of success.
• 5+ years of experience in designing and delivering training programs.
• Ability to engage and motivate employees.

Responsibilities

• Develop and deliver training programs for customer service representatives.
• Provide ongoing coaching and support to enhance skills.
• Monitor and evaluate the training effectiveness.

Skills

Fluent in English

Fluent in Arabic

Communication skills

Organizational skills

Facilitation skills

Education

Bachelor's degree in a related field

Tools

Learning Management Systems (LMS)

Authoring tools (Articulate, Captivate)

Job description

A fintech company is seeking a Customer Service Trainer to enhance the skills of customer service representatives in Riyadh. The role involves developing and delivering training programs while requiring strong communication skills in both English and Arabic. Candidates should have a Bachelor's degree and over 5 years of experience in customer service and training program design. The position offers a full-time role, and the ideal candidate will have excellent organizational and time management skills.