Customer Service

Emdad By Elm; At Ta'if; On-site; SAR 45,000 - 60,000; Full time

Job summary

A leading service organization in Saudi Arabia is seeking a Service Customer Specialist to improve customer satisfaction and loyalty. This mid-career role focuses on providing exceptional support while leveraging Microsoft Excel and PowerPoint for reporting and presentations. Ideal candidates will possess 5-7 years of customer service experience, strong problem-solving skills, and the ability to work independently in a fast-paced environment. Join a team dedicated to delivering top-notch service and fostering customer relationships.

Qualifications

• 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel for advanced data analysis.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers warmly upon entry and address inquiries.
• Direct customers in utilizing the organization’s services.
• Prepare reports to track customer inquiries and service performance.

Skills

Customer relationship management

Interpersonal communication

Problem resolution

Analytical skills

Time management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

The Service Customer Specialist is a pivotal mid‑career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered. The Specialist will leverage top‑tier communication and interpersonal skills to efficiently address inquiries and resolve issues while expertly directing customers toward the relevant services that align with their needs. Proficiency in Microsoft Excel is essential, enabling the generation of clear reports, while advanced skills in PowerPoint are required for creating engaging presentations that support internal communication and amplify customer engagement initiatives. The ideal candidate will consistently embody professionalism, positively influencing the customer experience while aligning with the organization’s ethos and values.

Job Requirements

• Minimum of 5‑7 years of progressive experience in customer service or client‑facing roles, showcasing a track record of increased responsibilities and achievements.
• Proficient in Microsoft Excel, adept at creating, formatting, and analyzing reports, and skilled in utilizing advanced functions.
• Strong command of Microsoft PowerPoint for the development of engaging presentations that effectively communicate information to different audiences.
• Excellent verbal and written communication skills, able to articulate complex information succinctly and professionally.
• Proven track record in effectively managing customer relationships, demonstrating a strong aptitude for problem resolution and customer satisfaction.
• Ability to operate independently while contributing to a team‑oriented atmosphere toward shared objectives.
• Robust organizational skills, adept at prioritizing multiple tasks within a dynamic, fast‑paced work environment.
• In‑depth knowledge of customer service best practices and industry standards, with the agility to apply them to enhance service delivery.
• Professional demeanor and appearance when interacting with customers, acting as a positive representative of the organization.
• High adaptability to a fast‑paced environment, exhibiting a resourceful approach to unexpected challenges.
• Cultural sensitivity and proficiency in adjusting communication styles to align with the diverse needs of a varied customer base.
• Experience in effectively gathering customer feedback and formulating actionable strategies for service enhancement.
• Strong analytical skills, proficient in evaluating customer data to support informed decision‑making processes.

Job Responsibilities

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers in exploring and utilizing the organization’s services that meet their unique requests and needs.
• Address and resolve customer issues or concerns quickly and efficiently to ensure a continually high standard of customer satisfaction.
• Prepare and generate concise reports in Excel to track customer inquiries, feedback, and service performance metrics for operational enhancement.
• Develop and present visually impactful PowerPoint presentations for internal teams and tailored customer engagements.
• Collaborate effectively with team members to refine customer service protocols, sharing valuable insights for improvement.
• Maintain an organized and branded workspace that reflects the organization’s dedication to customer service excellence.
• Utilize customer relationship management (CRM) tools to document customer interactions and track engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends that will improve service delivery.
• Engage actively in training and professional development opportunities to enhance service competencies and knowledge.
• Foster a positive team culture by sharing best practices, promoting collaborative problem‑solving, and providing support to colleagues.

Required Skills

• Exceptional interpersonal abilities, establishing strong relationships with customers and team members alike.
• Advanced proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP for data analysis and reporting tasks.
• Creative presentation skills using Microsoft PowerPoint, effectively engaging diverse audiences through well‑structured content.
• Strong conflict resolution and problem‑solving skills, especially in challenging customer service scenarios.
• Proficient at recognizing and addressing diverse client needs through personalized service delivery.
• Meticulous attention to detail in all customer interactions and the preparation of reporting documents.
• Effective time management skills, adept at balancing multiple customer interactions and task priorities.
• Empathy and patience in addressing customer concerns, ensuring a compassionate service experience.
• Ability to remain composed under pressure, swiftly providing effective resolutions for customer‑related issues.
• Strong observational skills to assess real‑time customer satisfaction levels and service effectiveness.
• An enthusiastic and proactive attitude toward delivering outstanding customer service and contributing to teamwork.
• A continuous learner mindset, eager to adopt new tools, technologies, and methods that enhance service delivery.