Customer Service

Emdad By Elm; Medina Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

A customer service organization in Medina Province, Saudi Arabia, is seeking a dedicated Service Customer Specialist to enhance client satisfaction and loyalty. The role requires at least 5-7 years in customer-facing roles, expert skills in Microsoft Excel for reporting, and proficiency in PowerPoint for presentations. The candidate should exhibit strong communication skills and a professional demeanor while positively impacting customer relationships. The position emphasizes teamwork and high service standards. Competitive compensation and growth opportunities are available.

Qualifications

• Minimum of 5-7 years of experience in customer service or client-facing roles.
• Exceptional communication skills suitable for various audiences.
• Strong analytical skills for leveraging customer data.

Responsibilities

• Greet customers warmly, ensuring a positive first impression.
• Resolve customer issues swiftly and maintain high satisfaction standards.
• Utilize CRM tools to log interactions and track metrics.

Skills

Interpersonal skills

Advanced Microsoft Excel

Creative presentation skills

Conflict resolution

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering outstanding service to clients engaging with the organization. This role prioritizes the establishment of a warm, professional environment, ensuring that customers receive comprehensive support, informed guidance, and accurate information regarding available services. The incumbent will employ exceptional communication and interpersonal skills to effectively address customer inquiries, resolve issues efficiently, and navigate clients toward the most suitable offerings. A strong proficiency in Microsoft Excel is crucial for generating detailed reports, while robust abilities in PowerPoint are vital for crafting engaging presentations to foster internal communication and boost customer engagement initiatives. The ideal candidate will consistently exhibit professionalism, positively influencing the overall customer experience and embodying the organization’s core values and ethos.

Job Requirements

• Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a progressive increase in responsibilities and achievements.
• Strong proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, as well as utilizing advanced functions.
• Extensive knowledge of Microsoft PowerPoint for developing professional-level presentations that captivate and inform diverse audiences.
• Excellent verbal and written communication skills capable of articulating information clearly and professionally across varied audiences.
• Proven track record of managing customer relationships effectively, with the ability to resolve issues swiftly and satisfactorily.
• Ability to work independently while fostering a collaborative team approach that contributes to shared objectives.
• Highly developed organizational skills, demonstrating effective task prioritization within a fast-paced environment.
• In-depth understanding of customer service best practices and industry standards, with the capacity to apply these to improve service delivery.
• Consistently maintain professionalism in appearance and demeanor, positively reflecting the values of the organization when interacting with customers.
• Adaptability to a dynamic environment, demonstrating a resourceful approach to handling unforeseen challenges.
• Cultural sensitivity and the ability to modify communication styles to meet the diverse needs of a varied customer base.
• Experience in effectively gathering customer feedback and forming actionable strategies for service improvement.
• Strong analytical skills, capable of leveraging customer data to inform decision-making processes.

Job Responsibilities

• Greet customers warmly and professionally upon their arrival, establishing a lasting positive first impression.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information pertaining to the organization’s services.
• Guide customers in exploring and utilizing the organization’s offerings that specifically address their needs and requests.
• Resolve customer issues or concerns swiftly and efficiently, ensuring a reliably high standard of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics that inform operational improvements.
• Develop, design, and present visually engaging PowerPoint presentations for both internal teams and tailored customer engagements.
• Collaborate seamlessly with team members to refine customer service protocols and share valuable insights and best practices.
• Maintain an organized workspace that visibly reflects the organization’s brand and its commitment to customer focus.
• Utilize customer relationship management (CRM) tools to diligently log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and enhance service delivery performance.
• Actively participate in training sessions and professional development opportunities to continually enhance service skills and knowledge.
• Foster a positive team culture by sharing best practices, encouraging collaborative problem-solving, and supporting peers.

Required Skills

• Exceptional interpersonal skills, effectively fostering strong relationships with both customers and team members.
• Advanced proficiency in Microsoft Excel, including capabilities such as pivot tables and VLOOKUP for comprehensive analysis and reporting.
• Creative and compelling presentation skills using Microsoft PowerPoint, demonstrating the ability to engage a diverse range of audiences.
• Strong conflict resolution and problem-solving skills, especially adept in high-stress customer service situations.
• Proficiency in recognizing and addressing diverse client needs through personalized service.
• High attention to detail in direct customer interactions and in the preparation of reporting documents.
• Effective time management skills, capable of managing multiple customer interactions and task priorities simultaneously.
• Empathy and patience when handling customer concerns, ensuring a compassionate service approach.
• Ability to remain calm under pressure, delivering quick and effective solutions to customer issues.
• Strong observational capabilities for assessing real-time customer satisfaction and the effectiveness of services.
• An enthusiastic, proactive approach towards providing exceptional customer service and fostering teamwork.
• A continuous learner mindset, eager to adopt new tools and strategies aimed at enhancing service delivery.