Customer Service-Jobs in United States

Job Title: Director of Housekeeping

Nationality: Any Nationality

Vacancy: 1 Vacancy

We are seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering exceptional customer service and creative solutions to our guests.

Responsibilities include:

1. Managing the daily operations of the Housekeeping Department and leading a multicultural team to meet Rotana standards.
2. Maintaining cleanliness standards in all hotel guest rooms, public areas, and back-of-house areas.
3. Establishing standards and guidelines to ensure guest satisfaction and team productivity in line with SOPs.
4. Training and supervising housekeeping staff for successful operations.
5. Monitoring and evaluating departmental standards and performance.
6. Fostering good relationships within and across departments.
7. Controlling departmental purchases, quality, and costs.
8. Leading by example with professionalism and work ethic.
9. Managing operational equipment, linens, and uniforms.
10. Setting strategic goals for the department.

Qualifications & Experience: A college or university degree with at least three years of management experience in hotel or resort housekeeping. Proficiency in English (written and spoken), familiarity with Micros/Opera, and strong organizational and computer skills are required.

Competencies: The ideal candidate will be detail-oriented, passionate about quality, self-motivated, flexible, and creative. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

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