Heroes Program Coordinator

Arena Fitness Innovation; Riyadh; On-site; SAR 30,000 - 40,000; Full time

Job summary

A local fitness organization in Riyadh is seeking a Program Coordinator to manage operations and maintain communication with parents. The ideal candidate excels in customer service and organizational skills, with a focus on ensuring child safety and program quality. Responsibilities include promoting services, overseeing daily operations, and reporting to management, making this position pivotal for program success.

Responsibilities

• Promote and sell Heroes Program services to parents and potential members.
• Oversee daily program operations and communicate with parents.
• Maintain regular parent communication and collect feedback forms.
• Collaborate with Coaches to ensure a smooth program experience.
• Prepare and maintain attendance and checklist reports.

Skills

Communication & Customer Service Skills

Organizational & Reporting

English

Job description

Key Responsibilities

• Promote and sell all Heroes Program services to parents and potential members.
• Oversee daily program operations and act as the main link between Arena and parents.
• Maintain regular parent communication, collecting 2–4 feedback forms weekly.
• Collaborate closely with Heroes Coaches to ensure a smooth program experience.
• Prepare and maintain accurate attendance and checklist reports.
• Ensure cleanliness, safety, and supervision for all participants.
• Prioritize child safety during arrival and departure.
• Record behavioral issues, injuries, and concerns, and report them to the Club Manager.
• Share weekly reports with the Club Manager and Heroes of the Month names with IT.
• Coordinate with Marketing for newsletter updates by the 20th of each month.
• Ensure correct use of the Perfect Gym system and completion of all membership forms.
• Stay informed about club operations, rules, promotions, and events.
• Participate in meetings, events, and professional development activities.
• Perform any other tasks assigned by the Club Manager.

Skills

• Communication & Customer Service Skills
• Organizational & Reporting
• English