中文客服-航空行业 Airline Customer Support (Permanent night shift)

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company in Kuala Lumpur is seeking a dedicated airline customer service representative to provide support in Traditional Chinese and English. This permanent night shift position requires candidates to assist with inquiries, manage bookings, and resolve issues efficiently. The ideal candidate will have effective communication skills and one year of customer service experience. This role offers an opportunity to work in a fast-paced environment while ensuring a high standard of professionalism.

Qualifications

• One year of customer service experience preferred.
• Fluent in Traditional Chinese and English (written, spoken, reading).
• Capable of handling multitasks in a fast-paced environment.

Responsibilities

• Provide excellent customer service via inbound calls, emails, and Live Chat.
• Assist customers with inquiries and resolve service-related issues.
• Process bookings related to airline programs and ensure data accuracy.
• Handle customer complaints professionally and efficiently.

Skills

Fluent in Traditional Chinese

Fluent in English

Customer service experience

Attention to detail

Ability to multitask

Education

SPM holders and above

Job description

We are looking for a dedicated and detail-oriented airline customer service representative to join our team. As a representative, you will be responsible for providing excellent service to our customers in Traditional Chinese and General English. You will assist customers in answering inquiries, resolving issues, and providing information about our services. This position is a permanent night shift job, and candidates with experience in the tourism and hospitality industry are preferred.

Night Shift - December Intake

Working Hours: 8:30 PM to 8:30 AM

Shift Duration: 9 hours and 30 minutes, including 1 hour for meals and 30 minutes for a break.

Offer excellent customer service via inbound call, email, and Live Chat in Traditional Chinese and Average English.

Assist customers in answering inquiries, resolving problems, and addressing service-related issues.

Manage and resolve issues, including flight bookings, ticket inquiries, and other travel-related problems.

Process bookings and support tasks related to airline programs and product-related information.

Process transactions and ensure the accuracy and detail of data entry.

Handle customer complaints and resolve issues efficiently and professionally.

Ensure timely resolution and follow-up of customer concerns.

Always maintain a high level of professionalism and communication skills.

SPM holders and above, with one year of customer service experience, and recent graduates are also welcome.

Fluent in Traditional Chinese and English (written, spoken, and reading).

Prior experience in the aviation industry is preferred, but not mandatory.

Pay attention to detail and accuracy when handling customer requests.

Able to work night shifts.

Capable to handle multitask and work efficiently in a fast-paced environment.

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