在线客服 Customer Service (Live Chat & Email)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service recruitment agency in Malaysia is seeking candidates to respond to customer inquiries and provide professional solutions. Successful applicants must demonstrate excellent written and spoken Mandarin skills, possess a customer-first mindset, and have strong problem-solving abilities. This role includes responding to inquiries, following up on issues, and collaborating with internal teams to enhance customer experiences. A competitive salary, insurance, and options for remote work are offered.

Benefits

Competitive salary package

Comprehensive insurance

Annual salary review

Performance-based bonuses

Employee engagement activities

Work from home option for late/night shifts

Qualifications

• Strong customer service mindset with empathy.
• Willingness to work on a rotational shift schedule.
• Analytical skills and attention to detail.

Responsibilities

• Respond to customer inquiries online with accurate solutions.
• Collaborate with internal departments for information flow.
• Follow up on customer issues for timely resolution.

Skills

Excellent written and spoken Mandarin

Strong customer-first mindset

Excellent communication and problem-solving skills

Ability to work under pressure

Good problem-identification skills

Education

Minimum SPM

Job description

Respond to customer inquiries online, providing accurate and professional solutions.

Proactively learn relevant business knowledge to continuously enhance expertise.

Follow up on customer issues to ensure timely and satisfactory resolution.

Collaborate closely with internal departments to ensure smooth communication and information flow.

Provide feedback and suggestions from the customer’s perspective to help improve user experience.

Complete tasks assigned by supervisors efficiently and with a strong sense of responsibility.

Requirements

Minimum SPM; candidates with customer service experience preferred (fresh graduates or those without experience are also welcome).

Excellent written and spoken Mandarin, with fast and accurate Chinese typing skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong customer-first mindset and empathy in communication.

Excellent communication, listening, and problem-solving skills, with the ability to handle unexpected situations.

Able to work under pressure, with a strong sense of responsibility and self-motivation.

Good problem-identification and analytical skills, with keen attention to detail.

Willingness to work on a rotational shift schedule.

Competitive salary package.

Comprehensive insurance and provident fund coverage.

Annual salary review and performance-based year-end bonus.

Various employee engagement and wellness activities.

Option to work from home for late and night shifts.

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