Yonny Service Crew Supervisor (Mandarin Speaker)

Le's Signature Sdn. Bhd; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local dining establishment in Kajang, Selangor is seeking a Supervisor to lead the service crew and ensure efficient operations. Responsibilities include supervising staff, managing daily floor assignments, and maintaining service standards in a fast-paced environment. The ideal candidate should have 1–2 years of F&B experience, excellent communication skills, and a strong customer service orientation. Benefits include annual leave, medical leave, and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Performance Bonus

Staff Meal

Qualifications

• At least 1–2 years of experience in F&B as senior service crew/captain/supervisor.
• Experience in fast-paced restaurants, café or chain brands an advantage.
• Basic POS and cash handling knowledge preferred.

Responsibilities

• Lead and supervise service crew during shifts.
• Arrange daily floor assignments and table allocation.
• Ensure service speed and order accuracy are met.

Skills

Good communication and people skills

Strong customer service mindset

Ability to work in a fast-paced environment

Education

SPM / Certificate or above

Job description

Le's Signature Sdn. Bhd – Kajang, Selangor

Requirements

• SPM / Certificate or above; F&B, Hospitality or related fields will be an advantage.
• At least 1–2 years of experience in F&B as senior service crew / captain / supervisor is preferred.
• Experience in fast-paced restaurants, café or chain brands is an added advantage.
• Good communication and people skills; able to guide and motivate junior staff.
• Strong customer service mindset and able to handle complaints calmly and professionally.
• Able to stand for long hours and work in a fast-paced environment during peak periods.
• Basic POS and cash handling knowledge is preferred (training can be provided).
• Able to work on shifts, weekends and public holidays.

Responsibilities

• Lead and supervise service crew during shifts to ensure smooth dine-in, takeaway and delivery operations.
• Arrange daily floor assignments, table allocation and break times for the service team.
• Ensure service speed, order accuracy and food serving standards are met according to SOP.
• Greet guests, allocate seats and assist with taking orders during peak hours when needed.
• Handle basic customer feedback and complaints on the spot; elevate serious issues to the Store Manager.
• Check shop cleanliness, table turnover, cutlery/condiment replenishment and overall dining environment.
• Train new service crew on greeting, order-taking, serving procedures, basic product knowledge and hygiene.
• Monitor staff grooming, punctuality and work attitude, and give timely coaching or reminders.
• Assist the Store Manager in simple daily reports such as headcount, sales summary and staff performance notes.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Overtime Pay
• Training Provided
• Performance Bonus
• 5 Working Days
• Staff Meal