Wholesale Account Manager (Mandarin Speaker)

CEQUENS; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global communications provider in Kuala Lumpur is seeking an experienced individual for a role focusing on account management and business development in the A2P SMS market. The ideal candidate will manage relationships with wholesale partners, negotiate commercial agreements, and conduct market analysis to optimize profitability. Candidates should possess a bachelor's degree and have 3–5 years of relevant experience, along with fluency in Mandarin and English.

Qualifications

• 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
• Strong track record in commercial negotiations and managing global accounts.

Responsibilities

• Manage day-to-day relationships with wholesale partners.
• Identify new wholesale opportunities and onboard global SMS partners.
• Monitor A2P SMS market trends and analyze buying/selling routes.
• Coordinate with the routing/operations team for high-quality SMS delivery.

Skills

Negotiation

Communication

Relationship Management

Analytical Skills

A2P SMS Market Understanding

Fluency in English

Fluency in Mandarin

Education

Bachelor's degree in Business, Telecommunications, or related field

Job description

Job Overview

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. His is role is be based in Malaysia.

Key Responsibilities

Account Management

• Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
• Act as the primary point of contact for assigned wholesale accounts.
• Ensure timely resolution of disputes, billing issues, and service delivery challenges.
• Build long-term partnerships by providing excellent customer support and proactive communication.

Business Development & Sales

• Identify new wholesale opportunities and onboard global SMS partners.
• Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms).
• Drive revenue growth by increasing traffic exchange and margins on assigned accounts.
• Develop strategies for competitive pricing and profitable trading in line with company targets.

Market & Commercial Analysis

• Monitor A2P SMS market trends, traffic flows, and competitor activities.
• Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.
• Track account performance (volumes, margins, quality KPIs) and report to management.

Operational & Technical Coordination

• Coordinate with the routing/operations team to ensure high-quality SMS delivery.
• Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.
• Work closely with finance to ensure accurate invoicing, timely collections, and dispute management

Education & Experience

• Bachelor’s degree in Business, Telecommunications, or related field.
• 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
• Strong track record in commercial negotiations and managing global accounts.
• Must speak both Mandarin and English at a business level.

Skills & Competencies

• Deep understanding of A2P SMS market dynamics, pricing, and routing.
• Excellent negotiation, communication, and relationship management skills.
• Analytical mindset with strong numerical and reporting skills.
• Ability to work under pressure in a fast-paced, trading-driven environment.
• Fluency in English (additional languages are a plus).