WFH Customer Service Representative (Mandarin/English)

Tribe Digital; Kluang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading business services company in Malaysia is seeking an experienced HR Manager to drive talent strategies and manage HR operations. The ideal candidate must possess a Bachelor's degree in HR or related fields, with 3-5 years of generalist experience and fluency in both Mandarin and English. Responsibilities include leading recruitment, managing employee relations, and ensuring compliance with Malaysian labor laws. This on-site role offers a competitive salary of RM 10,000 to RM 13,000.

Qualifications

• 3-5 years of solid HR generalist experience.
• Strong recruitment delivery skills.
• In-depth knowledge of Malaysian labor law.

Responsibilities

• Lead end-to-end recruitment cycles.
• Manage employee relations and regulatory compliance.
• Administer payroll and analyze compensation benchmarks.
• Implement performance management systems.

Skills

Fluency in Mandarin

Fluency in English

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in HR, Business, or related field

Job description

Tribe Business Services Sdn Bhd is seeking an experienced HR Manager to be the operational anchor for our growing Malaysian team. Based in our Mid Valley office, you will be the key driver in executing our talent strategy, ensuring smooth HR operations, and fostering a compliant, high-performance workplace.

Key Responsibilities

• Lead end-to-end recruitment cycles for overseas business units, from channel management to offer.
• Manage the full spectrum of employee relations, including contracts, disputes, and regulatory compliance.
• Administer payroll, statutory contributions (EPF, SOCSO), and analyze local C&B benchmarks.
• Implement performance management systems and identify training needs to drive capability.
• Maintain impeccable employee records and ensure adherence to all HR policies.

Requirements

• Bachelor’s degree in HR, Business, or related field.
• 3-5 years of solid HR generalist experience, with strength in recruitment delivery.
• Mandatory fluency in both Mandarin and English (written & spoken) to liaise with regional stakeholders.
• In-depth knowledge of Malaysian labor law and HR best practices.
• A proactive, principled professional with strong analytical and problem-solving skills.

Job Details

Location: Mid Valley | Work Mode: On-Site | Salary: RM 10,000 – RM 13,000

Application Question(s)

• This role is based in Midvalley. Can you commute to and work from this location?
• Can you read and write fluent English and Chinese?
• Do you have more than 3-5 years of Human Resources, Business Administration experience, with at least 2 years in a supervisory/managerial capacity?
• Are you comfortable with the salary package of RM10k-RM11K
• When is the earliest date you can start?

Interested applicants must be available for an interview and confirm they meet the technical requirements. Send your resume to [phone] (Jeselyn) for immediate consideration.