Welcome & Services Manager

Club Med; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading vacation resort company in Malacca is looking for a Room Division Manager to oversee hotel services and ensure high-quality guest experiences. The role involves managing teams, maintaining compliance with company standards, and improving customer satisfaction. Candidates should be discreet, organized, and attentive to detail, with a strong focus on customer service. This position offers a dynamic working environment and opportunities for professional development.

Qualifications

• Discreet and organized to create a welcoming atmosphere for guests.
• Meticulous with impeccable service standards.
• Attentive to customer needs, offering personalized experiences.

Responsibilities

• Manage hotel services to ensure compliance with quality standards.
• Oversee guest relations and front desk operations.
• Handle administration and cash flow for the village.
• Ensure customer satisfaction aligns with Club Med standards.
• Set budget targets to achieve objectives.
• Supervise and support teams for optimal performance.
• Maintain compliance with health and safety regulations.

Skills

Attention to detail

Organizational skills

Customer service orientation

Job description

Do you know Club Med? We have nearly 70 resorts, open summer and winter, in 26 countries. We offer top‑of‑the‑range vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Working Environment

Evolve in a working environment where comfort rhymes with performance: we are committed to equipping our employees with quality professional equipment offering greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance the working comfort of our teams and enable them to focus on what's essential: customer relations. Each of our Resorts is home to a dozen different nationalities, not only among our customers but also among our employees, giving us the opportunity to develop through contact with multiple cultures! Club Med's daily commitment to the planet is reflected in the many commitments made by our Accommodation and Reception departments, which we hope to extend to the majority of our Resorts, such as the reduction in the use of plastic, the introduction of glass bottles or aluminum flasks, etc.

About You

• Discreet and organized: you make our customers feel at home.
• Attentive: you offer personalized service and a unique experience to each customer.
• Meticulous: your sense of service is impeccable and you have an eye for detail.

What You Will Do

• Take advantage of high‑quality professional equipment and innovations to ensure working comfort and greater autonomy.
• Guarantee the quality of hotel services, and ensure that standards are implemented and respected by the departments within your remit (Guest Relations, Front Desk, Accommodation, Transport, Meetings & Events).
• Manage administration and cash flow according to the village.
• Ensure compliance of the customer offer (customer journey, personalization, complaints, etc.) with Club Med standards.
• Set budget targets and implement action plans to ensure that objectives are met.
• Manage your teams, supervising and supporting them with a view to developing and achieving qualitative and quantitative results.
• Ensure compliance with legal and commercial village sales procedures, and that your teams take ownership of them.
• Guarantee the quality of services, compliance with Club Med health and safety rules, and maintenance of the property.

By becoming a G.O Room Division Manager, you'll be able to benefit from the infrastructures and activities offered by Club Med. If you feel like it, you can even get up on stage to show off your talents!

So why not pack your bags?

All our positions are open to people with disabilities.